Specialist Rehabilitation and Mobility Centre Administrator

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider is seeking a Band 3 Specialist Rehabilitation and Mobility Centre Administrator in Carlisle. This permanent role involves facilitating service user access to wheelchairs and associated equipment, ensuring effective communication with patients and colleagues. Candidates must have relevant administrative skills, compassion in patient interactions, and the ability to manage clinical appointments and equipment procurement. The organization is dedicated to providing outstanding healthcare services and offers a supportive work environment.

Benefits

27-day holiday scheme

Flexible working scheme

NHS Discounts

Salary sacrifice schemes

Excellent development opportunities

Competitive NHS pension scheme

Confidential counselling service

Qualifications

• Experience in dealing with patients both on the telephone and face to face.
• Ability to book and manage clinical appointments effectively.
• Knowledge in ordering and tracking medical equipment.

Responsibilities

• Act as Specialist Rehabilitation and Mobility Centre Administrator for effective service delivery.
• Field patient enquiries and provide compassionate communication.
• Manage clinic planning and liaise with suppliers appropriately.

Skills

Communication

Empathy

Telephone etiquette

Organizational skills

Education

Relevant administrative qualification

Job description

Band 3 Specialist Rehabilitation and Mobility Centre Administrator

37.5 hours per week, permanent

The post holder will act as a Specialist Rehabilitation and Mobility Centre Administrator to facilitate the provision of wheelchairs and associated equipment to service users throughout North Cumbria. They will communicate effectively with all service users and colleagues, and by following departmental guidelines and standards ensure an efficient and effective service is provided.

To work cohesively with the admin and clinical team within Wheelchair Services, to undertake the following:

• Dealing with patients on the telephone and face to face, fielding all enquiries and communicating timescales, using empathy and compassion at all times.
• Booking clinical appointments for a variety of different wheelchair clinics, including on-site and domiciliary visits and MDT work.
• Ordering equipment on procurement system and tracking equipment to alert clinician when ready for handover. This regularly involves communicating and negotiating with suppliers.
• Liaising with approved repairer (based in Carlisle) to ensure stock levels are adequate and all appropriate equipment received has been had a pre-delivery inspection undertaken and registered as ready for handover.
• Clinic planning alongside clinical lead ensuring patients are seen in a timely manner, allocating patients to the appropriate clinic type and ensuring identified and tracked equipment is delivered to the correct location.
• Taking delivery, unpacking, labelling up and storing wheelchair accessories in on-site wheelchair store room.
• Processing wheelchair referrals.
• Providing reception cover for the Centre, as part of a rota in the event of reception team being absent.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout North Cumbria and beyond. We are responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our five key principles demonstrate our belief in the delivery of safe, high quality care every time.

• Being a clinically led organisation.
• Quality and safety at the heart.
• A positive patient experience every time.
• A great place to work.
• Managing our money well.

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £21.50 + administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one‑off payment.
• Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one‑off payment.

NCIC can offer successful future employees the following benefits

• 27‑day holiday scheme rising to 33 after 10 years.
• Flexible working scheme.
• NHS Discounts.
• Salary sacrifice schemes including lease cars and Cycle to Work.
• Excellent opportunities for development.
• Competitive NHS pension scheme.
• Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems.

Important information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

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