Specialist - Operations Development

BOOTS; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK retail chain is seeking a Project Specialist to support their EPOS replacement program. This role involves defining processes, collaborating with various teams, and communicating implementation changes. Candidates should possess strong operational knowledge, excellent communication skills, and expertise in Microsoft Office. With generous benefits, including employee discounts and flexible working options, this position at Boots offers a promising career for those eager to drive improvements and enhance store operations.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Free 24/7 counselling and support

Qualifications

• Strong understanding of managing and operating different formats of Boots stores.
• Ability to build relationships and work productively with internal teams.
• Confidence in engaging, influencing, and delivering results.
• Enthusiastic and capable of seeking out new opportunities.
• Strong written and verbal communication skills.

Responsibilities

• Support Subject Matter Experts define new retail processes.
• Work cross-functionally to deliver simplification plans.
• Execute communication plans for implementation changes.
• Provide status updates to project sponsors.

Skills

Strong understanding of Boots store operations

Relationship building

Problem-solving

Strong communication skills

Microsoft Office proficiency

Job description

Contract: Permanent, Full-Time. Location: Nottingham Support Office. Salary: Lv 6. Closing date: 09/01/26.

Welcome to the Boots Operations Development team- an exciting team at the heart of Boots UK's Central Operations Function. Our aim is to ensure that what we do is; Simpler for Stores, Better for Customers and More Value for Boots. We're focusing on efficient processes and smart technology investments to make our Team Members jobs easier and drive improved KPIs across the whole of the Retail Operation.

About the role

As a Project Specialist you will be integral to the discovery phase of our exciting EPOS (Till software) replacement programme (Griffin), by supporting the Project team in building the initial scoping and requirements for this exciting transformational programme you will play a key role in enabling the organisation to move to the next stage of the project.

Key responsibilities

• Supporting the Subject Matter Expert(s) define new retail processes, helping to define and refine build requirements and driving an improved colleague experience across all aspects of the programme.
• Support the BAU team to work cross functionally with internal stakeholders to deliver a plan of simplification opportunities and process enhancements.
• Support and execute a readiness and communication plan to support the implementation of the changes with field and store teams.
• Support the project delivery, planning and tracking documentation and provide status updates to the project sponsors

What you'll need to have

• A strong understanding of managing and operating different formats of Boots stores and a strong knowledge of store operational processes
• Able to build relationships and work productively with a wide range of internal teams, confident in engaging, influencing, and delivering results together
• Enthusiastic and excited to seek out new opportunities, power through problems and deliver the very best solutions for store teams
• Strong written and verbal communication skills and confidence in presenting to all work levels
• Good working knowledge of Microsoft Office to include Outlook, Teams, Word, PowerPoint and Excel

It would be great if you also have

• Project Management or Continuous Improvement methodology experience
• Process Mapping experience
• Boots Store experience
• User acceptance testing experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.