Specialist Medicine Patient Pathway Coordinator

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused NHS provider is seeking an adaptable individual to support the Dermatology service at Lewisham Hospital for 12 months maternity leave cover. Responsibilities include tracking patients along their 18-week pathway, coordinating administrative tasks to maximize efficiencies, and ensuring all new patient data is managed properly. The ideal candidate should excel at communication, be self-motivated, and demonstrate proficiency in relevant computer systems like iCare. Join us in delivering quality healthcare services.

Qualifications

• Excellent communication skills and ability to work calmly under pressure.
• Able to use computer systems effectively and handle interruptions.
• Good organizational skills and methodical approach.

Responsibilities

• Track patients through their 18-week pathway and ensure treatment plans are followed.
• Coordinate admin teams to maximize outpatient efficiencies.
• Participate in tracking meetings and assist service management teams.
• Record and manage data according to Trust policies.

Skills

Excellent communication skills

Self-motivated

Ability to multi-task

Tools

iCare

Job description

Employer

Lewisham and Greenwich NHS Trust (LGT) is a community-focused provider delivering high-quality services to over one million people across the London boroughs of Lewisham, Greenwich, and Bexley. LGT provides services at multiple hospitals and community sites, and is a training centre for medical and allied health professionals.

Role Overview

We are looking for an efficient and adaptable individual to support the Dermatology service within the Lewisham Hospital Specialist Medicine directorate for 12 months maternity leave cover. The post holder will assist the service in collecting information to support the 18‑Referral to Treatment (RTT) waiting times target, track patients throughout their 18‑week pathway, and monitor and coordinate admin teams to maximise outpatient efficiencies.

Key Responsibilities

• Track designated patients throughout their 18‑week pathway, validate the Patient Tracking List (PTL) and ensure that patient encounters are appropriately managed to reflect treatment plans and to escape any potential breach dates promptly.


• Monitor and coordinate the admin teams to maximise outpatient efficiencies.


• Work closely with all departments within the service and external partners where appropriate to support the 18‑Week RTT pathway.


• Liaise with the Outpatient Booking Appointments Office to ensure all patients have a booked first appointment, investigation and procedure.


• Ensure all new patients attending outpatient appointments have diagnostics requested and booked before the first appointment; report any deviations to Service Management.


• Ensure that any process deviations from the 18‑week RTT pathway are reported to Service Management teams.


• Undertake validations and corrections to the 18‑week RTT pathways ensuring the pathway is kept up to date.


• Work closely with the Trust’s performance teams to contribute to regular validation reports on patient pathways and ensure accuracy of data at all times.


• Ensure data is entered in a timely manner, checking accuracy and detail at all times.


• Negotiate with all clinical and administrative personnel, within the Trust and tertiary centres to establish good working relationships in order to improve the coordination of the patient journey.


• Participate in weekly tracking meetings with Service Management, highlighting any issues with patient pathways which may cause them to exceed waiting time targets.


• Collect and input 18‑Week RTT waiting times data, in line with Trust Access Policy and operational procedures on to the Trust PAS system.


• Communicate and liaise with clinicians and their teams both within Lewisham and Greenwich Trust and in external Trusts to get information for the list of patients that require 18‑week data recorded, through face‑to‑face contact, telephone, fax or email communication, following Trust Data Protection Policy.


• Develop strong working links with relevant members of the Trust, wider stakeholders and a number of external staff from referring Trust teams and across the network.


• Identify any missing information that cannot be found after thorough investigation and highlight this promptly to the Directorate service management teams.


• Highlight individual patient timeline data to appropriate clinical teams within the Trust.


• Provide clerical support to any 18‑week project as required.


• Ensure that the 18‑week RTT data is kept up to date on PAS and any corresponding evidence is recorded accurately on the Trust systems.


• Be involved in patient pathway investigations with the aim of identifying blockages, duplicates and subsequent areas where the patient journey can be streamlined.


• Provide accurate data management on any outpatient waiting lists.


• Undertake demand and capacity studies where appropriate, as directed by the service management teams.


• Report changes to PTL on a weekly basis.


• Ensure all data collection and recording of data is completed accurately for the allocated specialties.


• Establish effective communication networks with clinicians and other members of the multidisciplinary teams and actively participate in development and change to any systems.


• Actively contribute to 18‑week pathway reviews.


• Ensure all audit data as designated by the clinical teams are entered on time and accurately.


• Assist the service delivery teams in reporting regularly to the lead clinician/Trust on compliance/non‑compliance of standards.

Qualifications & Experience

Applicants should have excellent communication skills, be self‑motivated and able to make full use of the computer systems, including knowledge of iCare. They must be able to work in a calm, logical and methodical way, be able to multi‑task whilst dealing with frequent interruptions and possess effective communication skills.

Equalities, Diversity & Inclusion (EDI) Statement

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches the patients. We are committed to cultivating a culture of engagement through Equity, Diversity & Inclusion (EDI) initiatives. We have four staff networks, a corporate EDI Team and a suite of programmes and events aiming to insert the following aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities backgrounds, identify as LGBTQ+ and women, through improved recruitment and leadership development.


• Widening access (anchor institution) and employability.


• Improving the experience of staff with disability.


• Improving the EDI literacy and confidence of trust staff through training and development.


• Making equalities mainstream.

We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Closing and Application Process

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invitation to an assessment day or interview.

Employment and Sponsorship

Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.