Spa Treatments Assistant Manager

Thwaites; Knutsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality company in the UK is seeking a Spa Treatments Assistant Manager to lead a dynamic team ensuring high-quality Spa experiences for guests. The role requires exceptional interpersonal skills and experience in maintaining customer service standards. Ideal candidates should thrive in customer-led environments, actively motivate their teams, and manage Spa operations efficiently. This position offers opportunities for career progression along with a supportive work culture.

Benefits

Training and support for career progression

Access to 40% of wages as earned

Regular tips

28 days annual leave, rising to 33

Free meal on duty

Discounted accommodation and food

Free gym access

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Free car parking

Pension and life assurance

Long service awards

Qualifications

• Experience in a Spa or hotel setting is preferred.
• Friendly and personable demeanor.
• Ability to maintain high standards.

Responsibilities

• Provide high-quality Spa treatments and maintain stock control.
• Train and support Spa Therapists.
• Lead and motivate team members.

Skills

Interpersonal skills

Team leadership

Customer service

Sales initiatives

Hospitality

Job description

We are seeking a Spa Treatments Assistant Manager who will motivate and engage a team as well as create amazing experiences for our guests, through the delivery of high quality Spa Treatments and an exceptional Spa guest experience.

As Spa Treatments Assistant Manager, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Your day to day;

• Provide guests with the warmest hospitality, ensuring they want to return.
• Ensure high standards are delivered and maintained through every interaction.
• Generate and support team and customer sales initiatives to deliver targets.
• Provide personalised recommendations on treatments and products where ever possible to enhance the guest experience.
• Responsible for all Spa treatments and product stock control
• Support Spa Therapist training, including treatments, retail and guest experience
• Motivate and lead the team to deliver amazing experiences.
• Team work

Who are we looking for?

Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

We are looking for a Spa Treatments Assistant Manager who can generate a great rapport with their team and guests, thriving on providing that warm and welcoming first and lasting impression. You will have high standards and have a real aptitude to flourish in a customer led environment. You will support all aspects of team training, lead your team to ensure standards are met, react effortlessly to unexpected circumstances and take them in your stride.

If you are passionate about beauty, Spa and wellbeing, leading a team and have great interpersonal skills, work ethic and enjoy going the extra mile, then this could be the role for you.

It would be ideal if you have previous experience in a Spa or hotel. If this sounds like you and you want to bring your personality to work, we would love to meet you.

In return, we are offering a rewarding role with scope for career progression along with;

• A fun environment where you will receive training and support to develop & progress
• Stream - Ability to access up to 40% of your wages as you earn them
• Tips paid regularly
• 28 days annual leave (rising to 33 days after 5 years)
• Free meal whilst on duty
• Discounted accommodation, food and drink in our beautiful properties across the country
• Free use of our brilliant gym on site and discounted spali>
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Free car parking
• Pension & Life assurance
• Long service awards including free meals and free stays with your friends or family