Spa Treatments Assistant Manager

Cottons Hotel & Spa; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality establishment in Greater London is seeking a Spa Treatments Assistant Manager. This role involves motivating a team to deliver outstanding Spa treatments and ensuring guests have an exceptional experience. Ideal candidates should possess strong interpersonal skills, experience in customer service, and a passion for the Spa industry. The position offers career progression and various benefits, including training and discounted accommodation.

Benefits

Access to 40% of wages as earned

Tips paid regularly

28 days annual leave

Free meal whilst on duty

Discounted accommodation, food, and drink

Free gym access

Employee Assistance Programme

Enhanced maternity and paternity pay

Free car parking

Pension & Life assurance

Qualifications

• Previous experience in a Spa or hotel is ideal.
• Ability to thrive in a customer-led environment.
• Strong attention to detail and standards.

Responsibilities

• Provide warm hospitality to guests.
• Ensure high standards are met in all interactions.
• Support team training and motivation.

Skills

Interpersonal skills

Customer service

Team leadership

Job description

Job Details

We are seeking a Spa Treatments Assistant Manager who will motivate and engage a team as well as create amazing experiences for our guests, through the delivery of high quality Spa Treatments and an exceptional Spa guest experience.

As Spa Treatments Assistant Manager, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Your day to day; Provide guests with the warmest hospitality, ensuring they want to return.

Ensure high standards are delivered and maintained through every interaction.

Generate and support team and customer sales initiatives to deliver targets.

Provide personalised recommendations on treatments and products where ever possible to enhance the guest experience.

Responsible for all Spa treatments and product stock control

Support Spa Therapist training, including treatments, retail and guest experience

Motivate and lead the team to deliver amazing experiences.

Team work Who are we looking for? Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

We are looking for a Spa Treatments Assistant Manager who can generate a great rapport with their team and guests, thriving on providing that warm and welcoming first and lasting impression. You will have high standards and have a real aptitude to flourish in a customer led environment. You will support all aspects of team training, lead your team to ensure standards are met, react effortlessly to unexpected circumstances and take them in your stride.

If you are passionate about beauty, Spa and wellbeing, leading a team and have great interpersonal skills, work ethic and enjoy going the extra mile, then this could be the role for you.

It would be ideal if you have previous experience in a Spa or hotel. If this sounds like you and you want to bring your personality to work, we would love to meet you.

In return, we are offering a rewarding role with scope for career progression along with; A fun environment where you will receive training and support to develop & progress

Benefits

• Stream - Ability to access up to 40% of your wages as you earn them
• Tips paid regularly 28 days annual leave (rising to 33 days after 5 years)
• Free meal whilst on duty
• Discounted accommodation, food and drink in our beautiful properties across the country
• Free use of our brilliant gym on site and discounted spa treatments
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Free car parking
• Pension & Life assurance
• Long service awards including free meals and free stays with your friends or family