Spa Therapist (part-time and full-time)

Philema Hospitality Management Enterprise; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality group in the UK seeks dedicated individuals to join their team, offering an outstanding level of service at their luxury hotel. The role involves delivering spa treatments, ensuring hygiene standards, and promoting services effectively. Candidates will benefit from a range of employee perks, including discounts on treatments and accommodations. This is a unique opportunity to grow within a supportive environment that values exceptional service and beauty of the location.

Benefits

Tronc / Service charge

Complimentary off-peak spa membership

20% discount on Spa treatments

25% discount on food & beverage

50% discount on bed & breakfast stays

Friends & Family rates

Access to Wellbeing services

Length of Service rewards

Responsibilities

• Provide service exceeding guest expectations during treatments.
• Ensure treatments are conducted to the highest standards.
• Promote and sell spa services to maximize sales.
• Maintain cleanliness according to health and safety standards.
• Manage stock control in the treatment room.
• Monitor product usage and costs effectively.
• Ensure scheduling meets guest demands while maximizing revenue.
• Participate in ongoing training programs.
• Handle complaints professionally as per hotel policy.
• Perform other duties as required.

Job description

Job description

Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65‑acre grounds, enjoying award‑winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off‑peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing – https://www.360-wellbeing.co.uk/
• Access to Wagestream – https://wagestream.com/en/
• Length of Service rewards

The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday), plus a £10 "Love to shop" voucher for each weekend day worked. Spa opening hours run from 9.30am - 6pm each day, working hours will be 9am - 6pm.

Role & Responsibilities

• To provide a level of service which exceeds all guest expectations, by completing all treatments in a consistently thorough manner, within the allotted time, and by treating all clients with individual attention.
• To ensure all treatments are carried out to the highest standards.
• Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
• To work towards retail sales and retail % targets set.
• To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check‑list and health and safety standards – maintaining the five‑star level of cleanliness.
• Responsible for maintaining an effective stock control system in your treatment room.
• Monitor the cost of product and correct usage of the products in treatments.
• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• To participate in on‑going training programs / Review Audits.
• To ensure all complaints are minimised and handled professionally as per hotel policy.
• All other duties as required.