Spa Receptionist & Retail Associate

Bamford Collection; Moreton-in-Marsh; On-site; GBP 27,000; Full time

Job summary

A leading lifestyle brand in Moreton-in-Marsh seeks a Spa Receptionist & Retail Associate. The role involves providing exceptional customer service and managing bookings within the Bamford Wellness Spa. Ideal candidates will have experience in luxury retail or spas and exhibit strong communication and organizational skills. This full-time position offers a salary of £26,200 per annum plus commission, alongside various employee perks including discounts and medical coverage.

Benefits

Discounts on products and treatments

Complimentary studio classes

Paid volunteering day

Subsidised private medical insurance

Pension scheme contributions

Life assurance cover

24-hour mental health support

Qualifications

• Experience in luxury retail or spa environments is advantageous.
• Natural multi-tasker with a positive attitude.
• Strong understanding of health and safety standards.

Responsibilities

• Provide exceptional customer service to all clients.
• Manage client bookings and liaise with therapists.
• Maintain cleanliness and standards in the spa.

Skills

Customer service skills

Communication skills

Attention to detail

Organizational skills

Problem-solving skills

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE

We are looking for anenthusiastic and passionate Spa Receptionist & Retail Associate to join us at the Bamford Wellness Spa on the Daylesford Farm.

With excellent customer service experience and a warm and friendly personality you will greet all clients and ensure they receive a 5* star service whilst in the wellness space and live and breathe the Bamford philosophy to the highest professional standard.

This role is full time, based on 40 hours per week including weekends.

Salary £26,200 per annum plus commission.

RESPONSIBILITIES

• Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
• Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
• You will be responsible for the maintain of standards in the spa, retail and food and beverage area.
• Ensure all treatment questionnaires are fully completed.
• Support the Spa Management Team with any other ad‑hoc duties.
• Support with Spa event set up and host guests/clients.
• Maintaining a high standard of cleanliness throughout the spa.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS YOU WILL BRING

• Experience within luxury retail or a Spa environment would be an advantage.
• Strong customer service and communication skills to provide an exceptional guest experience.
• A brand champion who believes wholeheartedly on the importance of the Bamford brand and products.
• Attention to detail for accurate stock management and inventory control.
• Strong organisational and time management skills for handling bookings and sales targets.
• Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
• Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
• Natural multi-tasker with a can-do, flexible attitude & positive energy.
• Excellent communication skills are key to this role.
• Your professionalism and attitude will reflect the brand.
• Good interpersonal and communication skills.
• Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Two complimentary studio classes a month.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.