Spa Receptionist

Six Senses London; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury spa and wellness center in London is seeking a Spa Receptionist to manage daily operations, greet guests, and ensure a clean and welcoming environment. The ideal candidate will have at least 2 years of luxury spa experience, a hospitality diploma is preferred, and fluency in English. This role offers a competitive salary and generous benefits package including paid holidays and wellness opportunities.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

24/7 Wellbeing Support

Qualifications

• At least 2 years’ experience in luxury spas or health clubs.
• Proven references from previous roles.
• Updated with latest trends in fitness and wellness.

Responsibilities

• Manage daily operations of the spa reception.
• Greet guests and conduct check-in procedures.
• Ensure cleanliness of the spa and reception area.

Skills

Hospitality services

Customer service

Communication

MS Office proficiency

Fluent in English

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

Overview

As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Spa Receptionist, I will assume full responsibility for the efficient operation in the following:

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you\'ll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Spa Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.