Spa Receptionist

Richmond Villages; Letcombe Regis; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury retirement living provider in Letcombe Regis is seeking a Spa Receptionist to create outstanding guest experiences in a serene environment. The role involves managing check-ins, scheduling appointments, and providing information about spa services. Ideal candidates should have experience in customer service, possess excellent communication skills, and demonstrate a friendly, professional demeanor. This part-time position offers various employee benefits, including discounts on spa services and opportunities for career growth.

Benefits

Employee discounts on spa services

Opportunities for training and career growth

Access to healthcare support services

28 days holiday

Free meal with every shift

Interest-free annual travel loan

Sick pay scheme

Qualifications

• Previous experience in customer service or hospitality, especially in a spa, beauty, or fitness setting.
• Friendly, professional demeanor and passion for guest care.
• Ability to create a soothing atmosphere for guests.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle phone calls and provide accurate information on spa services.
• Schedule and confirm appointments and process payments.

Skills

Customer service experience

Excellent communication skills

Multitasking skills

Attention to detail

Proficiency with booking systems

Tools

Microsoft Office

Job description

Job Description

Richmond Village Letcombe Regis

South Street, Oxfordshire, OX12 9RG

Salary: £13.20 per hour 26hrs per week

Set Days Of Work

• Wednesday, Thursday, Friday
• Plus 1 in 3 Saturdays & 1 in 3 Sundays

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

You'll Help Us Make Health Happen By

Step into a world of tranquillity and wellbeing. Our beautiful spa is a haven of relaxation, and we're looking for a warm, attentive Spa Receptionist to welcome guests and create an exceptional wellness experience.

Are you passionate about delivering outstanding guest service in a serene, luxury environment? As the welcoming face of our spa, you'll ensure every guest feels relaxed and cared for from the moment they arrive.

What You'll Do

• Greet guests warmly and manage check-in/check-out processes.
• Handle phone calls, emails, and provide accurate information on spa services and promotions.
• Schedule and confirm appointments using our booking system.
• Process payments and maintain accurate records.
• Keep reception and retail areas clean, organized, and inviting.
• Promote spa packages, gift cards, and retail products.
• Resolve guest concerns professionally and ensure satisfaction.

What We're Looking For

• Previous experience in customer service or hospitality (hair, beauty, fitness, or spa setting).
• Excellent communication and multitasking skills.
• Proficiency with booking systems and Microsoft Office.
• Friendly, professional demeanour and attention to detail.
• Passion for guest care and creating a soothing atmosphere.

Benefits

• Employee discounts on spa services and products.
• Opportunities for training and career growth in a supportive team environment.
• My Healthcare – Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Free meal with every shift.
• 28 days holiday.
• Long Service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream – Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Time Type Part time

Job Area Care Home - Facilities & Home Support

Locations Richmond Letcombe Regis Village