Spa Manager: Lead Spa Team & Guest Experience

Bannatyne Health Club; Wakefield; On-site; Full time

Job summary

A leading health and wellness company in Wakefield is seeking a Spa Manager to oversee daily operations and ensure exceptional customer experiences. You will lead a dedicated team, manage spa treatments, and develop strategies for revenue growth. Candidates should have NVQ Level 2 & 3 qualifications in Beauty Therapy, strong interpersonal skills, and a customer-focused attitude. This position offers competitive pay, a supportive work environment, and numerous perks including gym memberships and bonuses. Join us to elevate wellness experiences for our guests.

Benefits

Complimentary lunch or breakfast

28 days annual leave

Free gym membership

Discounted Spa Treatments - 30%

Career Development training

Qualifications

• Must have NVQ Level 2 & 3 Beauty Therapy qualification.
• Proven experience delivering excellent customer service.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily operations of the spa.
• Lead and manage a team of therapists and support staff.
• Implement strategies to increase spa revenue and satisfaction.

Skills

Customer-focused attitude

Interpersonal skills

Problem-solving ability

Education

NVQ Level 2 & 3 Beauty Therapy qualification or equivalent

Tools

ELEMIS products knowledge

Job description

A leading health and wellness company in Wakefield is seeking a Spa Manager to oversee daily operations and ensure exceptional customer experiences. You will lead a dedicated team, manage spa treatments, and develop strategies for revenue growth. Candidates should have NVQ Level 2 & 3 qualifications in Beauty Therapy, strong interpersonal skills, and a customer-focused attitude. This position offers competitive pay, a supportive work environment, and numerous perks including gym memberships and bonuses. Join us to elevate wellness experiences for our guests.