Spa Manager

COMO Metropolitan London; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury urban retreat in London is seeking a Spa Manager to oversee operations at COMO Shambhala. The role includes leading the wellness team, curating guest experiences, and ensuring high service standards. Ideal candidates will have leadership experience in a luxury spa and a solid understanding of holistic wellness. Competitive salary and attractive benefits are offered.

Benefits

Competitive salary + annual performance bonus

Employee rates for COMO Hotels and Resorts

3 complimentary nights stay in COMO Hotels

Employee discounts on Nobu London

Lucrative referral bonuses

Wellness activities calendar

Access to free financial advice

Employee assistance programme

Free meals on duty

Free Uniform & laundry service

28 paid holidays per year

Qualifications

• Proven leadership in a luxury spa or wellness environment.
• Deep understanding of holistic wellness practices and guest-centered service.
• Strong communication and interpersonal skills.
• A proactive, self-motivated approach with a commitment to excellence.
• Passion for sustainability and corporate social responsibility.

Responsibilities

• Oversee daily operations of COMO Shambhala.
• Lead and inspire the wellness team.
• Manage departmental budgets and revenue targets.
• Collaborate with Sales and Marketing teams.
• Host and coordinate wellness events.

Skills

Leadership in luxury spa

Understanding of holistic wellness

Communication skills

Proactive approach

Passion for sustainability

Job description

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COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

COMO Shambhala Urban Escape has a fantastic opportunity for a Spa Manager to join our team. COMO Shambhala advocates proactive holistic wellness with a vision that encompasses healthy eating, exercise and self-development, with various inspirational locations worldwide.

The Role

As Spa Manager, you will oversee the daily operations of COMO Shambhala, ensuring a seamless guest journey and delivering the highest standards of service. You will lead a dedicated team, curate wellness experiences, and drive business performance while embodying the COMO philosophy of mindful living.

Key Responsibilities

• Lead and inspire the wellness team, fostering a culture of excellence and continuous learning.
• Ensure all treatments, guest experiences, and retail offerings reflect COMO Shambhala’s holistic ethos.
• Manage departmental budgets, inventory, and revenue targets with strategic foresight.
• Collaborate with Sales, Marketing, and Corporate teams to promote COMO Shambhala initiatives.
• Host and coordinate visiting practitioners, retreats, and wellness events.
• Uphold health, safety, and sustainability standards in all aspects of the operation.
• Drive innovation through training, development, and guest engagement.

What We’re Looking For

• Proven leadership in a luxury spa or wellness environment.
• Deep understanding of holistic wellness practices and guest-centered service.
• Strong communication and interpersonal skills.
• A proactive, self-motivated approach with a commitment to excellence.
• Passion for sustainability and corporate social responsibility.
  

What we will offer you:

• Competitive salary + annual performance bonus
• Employee rates for all COMO Hotels and Resorts properties worldwide
• 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
• Employee discounts on Nobu London
• A lucrative bonus for introducing someone to any COMO property
• An exciting calendar of wellness and engagement activities
• Access to free financial advice
• Access to an Employee assistance programme; offering support and advice
• Free meals on duty
• Free Uniform & laundry service
• 28 paid holidays per year, increasing with service