Spa Host

The Scarlet Hotel; Newquay; On-site; GBP 12,000 - 15,000; Full time

Job summary

A family-owned independent hotel in Cornwall is seeking a passionate Spa Host to deliver exceptional guest experiences. Responsibilities include managing spa reception, hosting outdoor experiences, and ensuring facility quality. The ideal candidate possesses strong communication skills and a friendly demeanor. This role offers £12.60 per hour, career progression opportunities, and a supportive work environment.

Benefits

Competitive hourly pay

Learning and internal career progression

Permanent contract with 28 days holiday

Long service scheme with free stay

40% off food and drinks

Health Shield Healthcare Plan

On-site team accommodation

Qualifications

• A passion for hospitality and delivering remarkable guest experiences.
• Well-organised with excellent attention to detail.
• Ability to swim 25m unaided.

Responsibilities

• Manage spa reception and customer arrivals.
• Host guests through sensory spa and clifftop hot tub experiences.
• Ensure care of facilities and quality testing.

Skills

Passion for hospitality

Friendly and approachable manner

Excellent attention to detail

Strong communication skills

Computer literacy

Interest in spa treatments

Ability to swim 25m

Tools

Premier software

Job description

Overview

Do you have a deep appreciation for relaxation and wellbeing? Are you a natural host with a passion for facilitating great experiences? Would you like to work in a unique, coastal, nature-inspired spa setting?

Here at RED Hotels, we believe in genuine hospitality, delivering outstanding guest experiences in our stunning coastal spas. As a Spa Host, you’ll be at the heart of our guest journey, ensuring a seamless, tranquil, and enjoyable experience in both our indoor and outdoor spa spaces.

Responsibilities

• Spa reception desks – using our booking software, managing spa and pool arrivals, as well as the safety of those using them. Guiding our guests through their day at both spas, and advising on treatments and products.
• Sensory Spa Garden – complete care of facilities and water quality testing, guided tours, and outdoor hosting of the experiences.
• Spa Experiences – hosting our guests through use of our hammam, rhassoul, and copper tub experiences.
• Clifftop Hot Tubs – guiding our guests to our iconic clifftop hot tubs, serving drinks, caring for the facilities and water quality testing.

Who do we want?

This is a guest-facing role, focused on ensuring everyone enjoys a nurturing, rejuvenating and altogether memorable spa experience. Warm and welcoming you will be the first point of contact, helping our guests navigate their spa journey while keeping our facilities beautifully maintained. From overseeing spa reception and managing bookings to hosting outdoor experiences like our Clifftop Hot Tubs or Sensory Spa Garden, you will bring enthusiasm, flexibility and attention to detail to every interaction.

Skills & Experience

• A passion for hospitality and delivering remarkable guest experiences
• Friendly and approachable manner
• Well-organised with excellent attention to detail
• Strong communication skills and a team-focused approach
• Computer literacy (experience with Premier software is an advantage)
• Interest in spa treatments and wellness
• Ability to swim 25m unaided (lifeguarding or emergency pool responder training is a plus, but full training will be provided)

What do you get?

As a family-owned, independent Cornish business, we put our talented team at the heart of everything we do. We offer a positive work-life balance, a nurturing work environment, and a range of benefits that make our hotels a fantastic place to work:

• Competitive hourly pay of £12.60 per hour (£26,208 PAFTE) PLUS a share of hotel tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract 24 hours with 28 days holiday per year (29 after 1 year)
• Long service scheme – enjoy a free stay at Bedruthan after your first year!
• 40% off food and drinks, plus discounts on hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet have always been pioneers in hospitality, offering immersive wellness experiences. When you join our team, you become part of one of the most exciting independent hospitality companies in the UK.

Joining our team isn’t just a job, it’s a lifestyle choice.