Spa Duty Manager

Exclusive Hotels and Venues; Bagshot; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prestigious hospitality group is seeking a passionate Spa Duty Manager to oversee daily operations in their award-winning Spa at Pennyhill Park in Bagshot. Responsibilities include ensuring high standards in guest services and assisting in achieving membership goals. The ideal candidate will have relevant qualifications and experience in a supervisory role. Competitive salary and extensive benefits are offered.

Benefits

Competitive salary

29 days holiday

50% discount on food and beverage

Significant discounts on room nights

Free meals on duty

Free gym access

Qualifications

• Minimum of 2 years in a supervisory role within a similar environment.
• Experience in training and IT systems.
• Flexible and enthusiastic about the profession.

Responsibilities

• Ensure the Spa maintains high standards of housekeeping.
• Manage guest and member feedback effectively.
• Assist with membership retention efforts.

Skills

Guest service

Organizational skills

Financial acumen

Health and safety management

Education

Degree, HND, or Advanced GNVQ

Job description

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We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award-winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role, you will be responsible for carrying out duty management shifts to assist with the day-to-day operation of the Spa, as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.

We operate seven days a week, so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest start would be 5:30 am to open the spa, and the latest shift could be until 10 pm to close the spa.

Role Responsibilities

• Ensure the Spa maintains high standards of housekeeping and operates efficiently
• Ensure the customer journey throughout the Spa is of a high standard and resolve any issues
• Champion guest and member services in the Spa
• Be the face of the Spa, welcoming members and visitors, and being present in public areas
• Manage guest and member feedback, communicate with departments, and keep records up to date
• Assist the Spa Membership Sales Manager with membership retention by organizing member events and enhancing membership offerings
• Assist with management of membership accounts and subscription fees
• Upsell retail and treatments
• Drive membership sales alongside the Spa Membership Sales Manager
• Carry out duty management shifts

The Ideal Candidate

• Passionate about delivering professional, efficient, and exceptional guest service with strong organizational skills
• Industry-relevant qualifications such as degree, HND, or Advanced GNVQ
• Minimum of 2 years in a supervisory role within a similar environment, with experience in training, systems, IT skills, financial acumen, guest services, and health and safety management
• Flexible and enthusiastic about the profession

Package Description

We are committed to our people, offering excellent training, development, and progression opportunities. Benefits include:

• Competitive salary, benefits, and above the Real Living Wage
• 29 days holiday (increasing with length of service)
• Discretionary service charge system
• 50% discount on food and beverage across all properties
• Significant discounts on room nights across all properties
• Discount schemes and online guides on wellbeing and finance
• Free meals on duty
• Recognition and rewards scheme
• Access to training and development programs
• Free gym access and classes where available
• B Corp accreditation and commitment to sustainability
• Free access to newspapers, magazines, and books
• Cycle to work scheme

About the Company

Are we right for you?

We look for four main qualities:

• People with character who are authentic and expressive
• People who enjoy being around others and engaging socially
• Extra mile performers who go beyond the job description
• Individuals who genuinely care and put their heart into their work