South Wales Police Custody Detention Officer September 2025

South Wales Police; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional police force in Wales is looking for Custody Detention Officers to assist in the secure detention and care of individuals in police custody. This role requires strong communication skills, empathy, attention to detail, and the ability to remain calm in high-pressure situations. Applicants must be 17 years old at the time of application and 18 by the intake date. The position involves 12-hour shifts, with rotation between day and night shifts.

Qualifications

• Ability to handle situations with respect and understanding.
• Remain calm in tense environments.
• Good spelling and grammar skills.

Responsibilities

• Assist in the secure detention and care of detained persons.
• Support the Custody Sergeant with booking in processes.
• Provide food and drinks to detainees and check on them regularly.

Skills

Communication skills

Calm demeanor

Attention to detail

Empathy

Computer skills

Education

Level 2 English and Maths certificate

Job description

Overview

Applications will go live at 09:00 am Monday 8th September 2025 and close at 12:00 noon on Monday 22nd September 2025.

If you are ready for the next challenge in your career or feel you have the skills to thrive in a new role, take advantage of the Custody Detention Officer opportunities now available within South Wales Police.

We are currently recruiting for Custody Detention Officers within the South Wales Police area. You will be based at one of the 4 custody suites at Cardiff Bay, Merthyr Tydfil, Bridgend or Swansea.

Role and duties

The Custody Detention Officer role is responsible for assisting in the secure detention, care and welfare of detained persons and their property, in accordance with the powers as detailed in the Police Reform Act 2002, ensuring compliance with the provisions of the Police and Criminal Evidence Act 1984.

To support the Custody Sergeant conducting the booking in process, you will record the detained person’s possessions, take their fingerprints, their photograph and make sure they are secure in a cell. During their time in custody, you will take them food and drinks and make regular cell checks. There will be phone calls to answer, solicitors to deal with and a whole host of other things to do.

This will offer you the exciting opportunity to work within our dynamic custody suites. We will build upon your skills and abilities and teach you to deal effectively and professionally with persons who have been detained in police custody.

Working pattern

As custody is a 24-hour, 7 day a week business, successful candidates will be required to work a shift pattern covering the business hours. This will involve weekend and night shift working in accordance with the 4 on 4 off pattern of 12 hours shifts; 2 days 07:00-19:00 hours followed by 2 nights 19:00-07:00 hours followed by 4 days off.

You are eligible to apply for this role if you are 17 years old or above, however you must be 18 by the intake date.

Essential qualities

• The ability to handle situations with respect, empathy and understanding
• The ability to remain calm and controlled in a tense environment
• Great communications skills
• Good computer, spelling and grammar skills
• Attention to detail

Benefits and outcomes

In return, you will have an immensely satisfying job making a significant contribution to safeguarding the communities of South Wales.

Interested in finding out more

SWP are holding a Familiarisation session at South Wales Police Headquarters, PLC Building, Cowbridge Road, Bridgend CF31 3SU on Friday 12th September 2025 at 5.30pm until 6.30 pm. This session can provide you with advice on how to apply for the role, the duties you will have to undertake, answer any questions you may have and experienced CDO’s will be in attendance to give you an insight into their day-to-day duties. If you are interested in attending this event, please email [e-mail] to register your interest no later than 09:00 am on 11th September 2025.

As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and minority ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from Black, Asian and minority ethnic applicants. If you would like more information on the opportunities, support offered and the forthcoming recruitment campaign, please contact our Positive Action Team on [e-mail]

• Posting will be based on where vacancies are located and it is anticipated that both Cardiff Bay and Swansea Custody suites will require staff however, final posting will be made at the discretion of the Custody Services Senior Management Team and could be at any of the four suites.

Application criteria

Please note that you will be required to upload evidence of your level 2 English and Maths certificate at the same time as you submit your application. You will not be able to provide these after the closing date.

Please evidence the competencies indicated on the Role Profile. You have 2000 words to evidence all criteria.