Solutions Architect - Ccaas/IVR

Tiger Resourcing Group; London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading tech recruitment firm is seeking an experienced Solutions Architect to design innovative voice platforms and lead the modernization of customer interactions through AI. The ideal candidate will have over 8 years of experience in enterprise voice applications and a solid understanding of cloud-native architectures. This position offers a hybrid work environment with a competitive salary package.

Qualifications

• 8+ years of architecture experience designing enterprise voice applications.
• Proven background in large-scale application/system architecture.
• Strong leadership and stakeholder communication skills.
• Track record of delivering technology solutions in fast-paced environments.

Responsibilities

• Define end-to-end architecture for conversational AI voice solutions.
• Ensure designs meet enterprise standards for security, resiliency, performance, and compliance.
• Lead decision-making on cloud-native, microservices, and API-first frameworks.
• Partner with product, engineering, and design teams to translate requirements into scalable solutions.
• Establish architectural guardrails, integration patterns, and documentation.
• Conduct architecture reviews and maintain end-to-end interaction flow documentation.

Skills

CCaaS/IVR platforms

Conversational AI/NLP technologies

Cloud platforms (AWS preferred)

Microservices architecture

API-first frameworks

SAFe Agile methodologies

Standardization and automation

Job description

Permanent | London/Hybrid
Salary: Up to £75,000

Overview

We are seeking an experienced Solutions Architect to design and lead the architecture of next-generation conversational AI and voice platforms. This role is key to modernizing customer interactions, moving from Legacy IVR systems to intelligent, natural language-driven experiences.

Responsibilities

• Define end-to-end architecture for conversational AI voice solutions (intent capture, NLP, text-to-speech, orchestration).

• Ensure designs meet enterprise standards for security, resiliency, performance, and compliance.

• Lead decision-making on cloud-native, microservices, and API-first frameworks.

• Partner with product, engineering, and design teams to translate requirements into scalable solutions.

• Establish architectural guardrails, integration patterns, and documentation.

• Conduct architecture reviews and maintain end-to-end interaction flow documentation.

Key Requirements

• Strong expertise in CCaaS/IVR platforms and conversational AI/NLP technologies.

• Proficiency with cloud platforms (AWS preferred) and modern architecture (microservices, APIs, event-driven).

• Familiarity with speech recognition, text-to-speech, dialog orchestration, and AI/ML pipelines.

• Experience in SAFe Agile methodologies and leading distributed teams.

• Skilled in standardization, automation, and reducing deployment complexity.

Qualifications

• 8+ years of architecture experience designing enterprise voice applications.

• Proven background in large-scale application/system architecture.

• Strong leadership and stakeholder communication skills.

• Track record of delivering technology solutions in fast-paced environments.