Solutions Architect - CCaaS/IVR

ZipRecruiter; London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading recruitment platform in London is looking for a Solutions Architect to design and lead the architecture of next-generation conversational AI and voice platforms. The ideal candidate will have over 8 years of experience, strong expertise in CCaaS and NLP technologies, and proficiency with cloud platforms like AWS. This role is essential for modernizing customer interactions while ensuring compliance and performance standards.

Qualifications

• 8+ years of architecture experience designing enterprise voice applications.
• Proven background in large-scale application/system architecture.
• Strong leadership and stakeholder communication skills.
• Track record of delivering technology solutions in fast-paced environments.

Responsibilities

• Define end-to-end architecture for conversational AI voice solutions.
• Ensure designs meet enterprise standards for security, resiliency, performance, and compliance.
• Lead decision-making on cloud, microservices, and API-first frameworks.
• Partner with product, engineering, and design teams.
• Establish architectural guardrails and maintain documentation.

Skills

CCaaS/IVR platforms

Conversational AI/NLP technologies

Cloud platforms (AWS)

Microservices

APIs

Job description

Overview

We are seeking an experienced Solutions Architect to design and lead the architecture of next- conversational AI and voice platforms. This role is key to modernizing customer interactions, moving from Legacy IVR systems to intelligent, natural -driven experiences.

Responsibilities

• Define end-to-end architecture for conversational AI voice solutions (intent capture, NLP, text-to-speech, orchestration).
• Ensure designs meet enterprise standards for security, resiliency, performance, and compliance.
• Lead decision-making on cloud-, microservices, and API-first frameworks.
• Partner with product, engineering, and design teams to translate requirements into scalable solutions.
• Establish architectural guardrails, integration patterns, and documentation.
• Conduct architecture reviews and maintain end-to-end interaction flow documentation.

Key Requirements

• Strong expertise in CCaaS/IVR platforms and conversational AI/NLP technologies.
• Proficiency with cloud platforms (AWS ) and modern architecture (microservices, APIs, event-driven).
• Familiarity with speech recognition, text-to-speech, dialog orchestration, and AI/ML pipelines.
• Experience in SAFe Agile methodologies and leading distributed teams.
• Skilled in standardization, automation, and reducing deployment complexity.

Qualifications

• 8+ years of architecture experience designing enterprise voice applications.
• Proven background in large-scale application/system architecture.
• Strong leadership and stakeholder communication skills.
• Track record of delivering technology solutions in fast-paced environments.