Solution Engineer

Intezer; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Manchester is seeking a Pre-Sales Engineer to assist customers in meeting their objectives and ensuring satisfaction with their solutions. This role requires strong pre-sales and customer-facing experience, with responsibilities including managing the proof of concept process, onboarding new customers, and driving communication and relationships with clients. The ideal candidate will be familiar with security processes and possess excellent English communication skills.

Qualifications

• Experience in pre-sales or customer success roles required.
• Excellent communication skills and experience in customer-facing positions.
• Ability to troubleshoot Linux systems.

Responsibilities

• Work with Sales Team, manage the POC process.
• Proactively communicate with customers to enhance solution utilization.
• Onboard new customers and integrate solutions.
• Monitor client health scores to reduce churn risk.

Skills

Pre Sales experience

Customer facing experience

Excellent verbal and written English

Tools

Linux

Python

JavaScript

Job description

About Us

Intezer is a leading provider of AI‑powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and elevate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).

Job Description

The Pre‑Sales Engineer will provide our customers with technical expertise and professional services to ensure they meet their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.

Responsibilities

• Work with Sales Team and conduct a success POC, responsible for the POC process and management
• Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices
• Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
• Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long‑term business relationship
• New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
• Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
• Identify up‑sell opportunities and communicate potential risks that would threaten renewals
• Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk

What do you need to succeed?

• Pre Sales and / or Customer success experiences
• Experience in customer‑facing roles
• Familiarity with the different products, processes and ecosystem

Nice to have

• Experience as a Security Incident Responder or SOC analyst / manager
• Linux system administration & troubleshooting experience
• Ability to develop and maintain scripts in Python or JavaScript

Communication Skills

• Excellent verbal and written English language skills. Additional language - a plus
• Ability to work under pressure, and to prioritize tasks accordingly

Team Player

• Lead Cross‑functionally – Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
• Work closely with Product and Professional Service teams to track optimization requests, best practices / technical recommendations and ensure account issues are resolved quickly