Software Support Specialist

hireful; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing technology company in Milton Keynes is looking for a Software Support Engineer to assist clients with software and application issues. As the Technical Support person, you'll manage technical tickets and ensure a smooth resolution process while collaborating with development teams. The position includes a competitive salary and numerous benefits such as private healthcare and holiday allowances.

Benefits

5% pension

25 days holiday

2 wellbeing days

Christmas shutdown

private healthcare

life assurance

cinema tickets

Qualifications

• Experience diagnosing software and application issues across multiple platforms.
• Ability to manage technical support tickets from start to finish.
• Proactive and collaborative mindset in a fast-paced environment.

Responsibilities

• Diagnose and resolve software and application issues.
• Log client issues and investigate database errors.
• Coordinate with Development and QA teams for issue resolution.

Skills

Technical problem-solving

Customer service

Software application knowledge

Collaboration

Job description

We re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time.

Location: Milton Keynes

Salary: up to £30k base + bonus

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.