Software Support Engineer

Future plc; Newark on Trent; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A dynamic tech company in Newark on Trent is seeking an individual to take ownership of support requests. The ideal candidate will possess strong programming skills in C#, .NET MVC, JavaScript, HTML5, and CSS3 along with a degree in Computer Science or a related field. This role offers a competitive salary between £35,000 - £50,000, 28 days of annual leave, and benefits including hybrid working and critical illness cover.

Benefits

Competitive salary

28 days annual leave

Subsidised café on site

Bonus day off for your birthday

Critical Illness cover

Personal Health Insurance

Free on-site parking

Casual office environment

Qualifications

• Strong programming skills in C#, .NET MVC, JavaScript, HTML5, CSS3.
• Familiarity with API management tools like Postman and Swagger.
• Hold a degree in Computer Science or a related field, or equivalent apprenticeship.

Responsibilities

• Take ownership of support requests and provide updates.
• Follow standard procedures for escalating unresolved issues.
• Update customer documentation to prevent recurrent issues.
• Monitor production environment insights and alerts proactively.
• Test new product releases and support partner developer teams.

Skills

C#

.NET MVC

JavaScript

HTML5

CSS3

API management tools

Education

Degree in Computer Science or related field

Tools

Salesforce CRM

Postman

Swagger

Job description

Responsibilities

• Take ownership of support requests, work closely with our client's teams and provide updates
• Follow standard procedures for escalating unresolved issues
• Update customer documentation to prevent recurrent issues
• Monitor production environment insights and alerts proactively
• Test new product releases and support partner developer teams integrating with their platform
• Support the maintenance and development of internal systems including Salesforce CRM

Qualifications

• You will hold a degree in Computer Science or a related field, or equivalent apprenticeship
• You should have strong programming skills in C#, .NET MVC, JavaScript, HTML5, CSS3
• Familiarity with API management tools like Postman and Swagger

The services of Future Prospects are those of an Employment Agency.

Benefits

• Offering a competitive salary of £35,000 - £50,000 Depending On Experience, this role is perfect for someone who thrives in a dynamic, customer-facing environment.
• 28 days annual leave (inclusive of Bank Holidays), increasing with length of service
• Subsidised café on site
• Bonus day off for your birthday and Christmas shopping
• Critical Illness cover and Life Insurance
• Personal Health Insurance
• Free on-site parking
• Hybrid working
• Casual office environment