Software Support Analyst

TELCOR; Hartford; On-site; GBP 37,000 - 53,000; Full time

Job summary

A leading healthcare software provider is seeking a Software Support Analyst to provide exceptional support for their Revenue Cycle Management (RCM) product line. The role involves addressing customer inquiries, managing projects, and maintaining product knowledge. Candidates must have strong medical terminology and customer service skills, alongside a Bachelor's or Associate's degree with relevant experience. Knowledge of healthcare billing and data analysis is preferred. This role is primarily on-site in Lincoln, NE, and involves opportunities for travel to customer sites.

Benefits

Wide range of benefits and compensation

Qualifications

• Must be well versed in medical terminology; experience with health care billing preferred.
• Experience with workflow analysis and data analysis.
• Experience with service of health care information systems preferred.
• Ability to provide excellent customer service.

Responsibilities

• Provide support and education for TELCOR's RCM product line.
• Escalate issues as appropriate and manage customer projects.
• Update and maintain product specifications.
• Participate in on-call rotation for RCM service customers.

Skills

Medical terminology knowledge

Customer service principles

Data analysis

Workflow analysis

Testing procedures

Education

Bachelor's or Associate's degree plus relevant experience

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

Being a certified Great Place to Work ® means TELCOR invests in our people and we have a thriving culture. Our customers receive consistent service and support from teams happy to come to work every day and are engaged in their success. If this sounds like the right place for you, we encourage you to apply. Candidates needing accommodations or assistance to apply for an open job should call 402-489-1207 or send an email to [e-mail] .

Position: Software Support Analyst

Location: Lincoln, NE

Job Id:414

# of Openings:3

Software Support Analyst

TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE. The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing support and education for TELCOR’s RCM product line in response to customer inquiries; escalating issues as appropriate, participating and managing customer and TELCOR projects under supervision. Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.

Requirements

• Must be well versed in medical terminology; knowledge of healthcare billing preferred
• Experience with workflow analysis, data analysis, testing, documentation of procedures
• Experience with implementation and/or service of health care information systems preferred
• Knowledge of principles and processes for providing customer service
• Must have Bachelor's degree or Associates, plus relevant experience
• PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®
• Fluent in written and spoken English (North America) language
• Participate in on-call rotation for RCM service customers
• Occasional travel to customer sites for service activities when required

TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.

All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.

Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

TELCOR offers a wide range of benefits and compensation. Please refer to our TELCOR Benefits page for more information.

Click on the interested position. Scroll to the bottom to find the Apply for this Position button.

If you need an accommodation or assistance to apply, please send us an email with your request at [e-mail] or call us at 402-489-1207 and ask for Human Resources.

We focus on finding the best talent and are always looking for qualified candidates for a variety of positions. TELCOR will review the credentials of any candidate with the following skills: revenue cycle management, medical billing management, accounting, project management, nursing, medical technology, health care-related technical customer service, .NET development, systems engineering, and/or health care-related sales. Relocation assistance may be available. TELCOR is not able to sponsor work visas.