Software Engineer, Developer Relations (EAC) New

Epic Games, Inc.; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming technology firm is seeking an experienced Developer Relations Engineer to join its team. This pivotal role involves serving as a technical liaison supporting Anti-Cheat integration with game developers. The ideal candidate will demonstrate strong proficiency in C and C++, along with problem-solving capabilities and excellent communication skills. You will troubleshoot, document, and guide partners while collaborating closely with internal teams. If you thrive in a dynamic environment, this is a unique opportunity to make an impact in a collaborative, innovative company.

Qualifications

• Proficient in low-level or kernel-level debugging and development.
• Strong ability to analyze crash dumps and debug complex code.
• Experience with SDK/API integration.

Responsibilities

• Troubleshoot complex integration and operational issues.
• Collaborate directly with external developers to resolve technical issues.
• Develop comprehensive technical documentation and guides.

Skills

C and C++ proficiency

Problem-solving

Communication skills

Debugging skills

Cross-platform development

Job description

We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as "Easy Anti-Cheat"). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects. Your role involves deep technical troubleshooting of issues, analyzing crash dumps, debugging low-level C/C++ code, and providing effective solutions and technical insights. You will help guide design decisions for Anti-Cheat, contributing to technical documentation and maintaining active communication internally and externally. The ideal candidate is proactive, detail-oriented, tactful, and empathetic, with strong problem-solving skills and the ability to communicate complex technical concepts clearly to stakeholders of varying expertise. You should be comfortable working independently and collaboratively, with excellent time management and multitasking capabilities. In this role, you will

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
• Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
• Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
• Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
• Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
• Research and identify opportunities to enhance Anti-Cheat technologies and developer experience
• Highly proficient in C and C++, particularly low‑level or kernel‑level debugging and development
• Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level
• Familiarity with cross‑platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
• Exceptional problem‑solving abilities, proactively tackling issues independently
• Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
• Ability to manage multiple tasks simultaneously, work well under pressure, and prioritize to meet SLA targets
• Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
• Understanding of online multiplayer video game architectures and associated security concerns

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming and creative environment. Whether it's building award‑winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award‑winning games and engine technology that empower others to create stunning 3D content. Our Unreal Engine technology provides game developers the ability to build high‑fidelity, interactive experiences for PC, console, mobile and VR, and is embraced by content creators across media, entertainment, automotive and architectural design. We strive to build teams of world‑class talent. Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.