Software Consultant

ParentPay Group; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading educational software company is seeking a Software Consultant to join their Professional Services team in the UK. You will be responsible for delivering high-quality software training and consultancy to schools and educational organizations, ensuring effective software utilization. Strong communication skills, customer-facing experience, and a grasp of school management systems are essential. The role is remote, offering flexibility in work location.

Qualifications

• Strong written and verbal communication skills.
• Experience in a customer-facing environment, preferably in education.
• Good knowledge of IT and management systems used in schools.
• Ability to manage a varied workload in a fast-paced environment.
• Experience with school financial systems.

Responsibilities

• Act as a trusted advisor to help customers improve management practices.
• Deliver knowledge transfer sessions on PPG software to educational users.
• Maintain a broad understanding of PPG software for holistic customer support.
• Provide regular updates and keep accurate records.

Skills

Strong communication skills

Customer-facing experience

Knowledge of IT and management systems

Ability to thrive in a dynamic environment

Time management skills

Experience with school financial systems

Problem-solving approach

Customer service skills

Driving licence

Proficiency in Microsoft Office

Job description

Software Consultant

Department: Professional Services

Employment Type: Permanent - Full Time

Location: Remote, UK

Description

As part of the Professional Services team, you will play a key role in delivering high-quality knowledge transfer, training and consultancy that enables customers to get the most from their software. You will work with Support Units, Multi-Academy Trusts (MATs), schools and caterers to help them enhance their software capability and usage, ultimately supporting better educational outcomes.

Key Responsibilities

• Act as a trusted advisor, helping customers achieve more effective and efficient management practices through better software utilisation.
• Deliver knowledge transfer sessions on a range of ParentPay Group (PPG) software to schools, MATs, caterers and support units, helping maintain and grow our user base.
• As a team, work with Customer Education to ensure that our training and educational resources remain fit for purpose, engaging and reflect current trends in educational settings.
• Maintain a broad understanding of all PPG software to support customers holistically, while developing subject matter expertise in assigned products.
• Stay informed about developments in the education sector to maintain credibility and relevance with customers.
• Provide regular progress updates in weekly reviews, flagging any issues promptly.
• Keep accurate records in relevant business systems.

Skills, Knowledge and Expertise

Essential

• Strong written and verbal communication skills, with the ability to adapt delivery to different audiences.
• Experience working in a customer-facing environment, ideally within a school or education setting.
• Good working knowledge of IT and management systems used in schools.
• Ability to thrive in a dynamic, fast-paced environment, with strong business process awareness.
• Excellent time management skills, with the ability to prioritise and manage a varied workload.
• Experience working with school financial systems and procedures.
• Pro-active positive approach to problem solving and continuous improvement.
• Strong customer service skills.
• Full UK driving licence. Proficiency in Microsoft Office.

Desirable

• Practical experience of delivering training sessions / teaching.
• Use of ParentPay Group products, in particular SIMS Finance or FMS within an education environment.