Soft Services Manager/ Operations Manager - Trophy Asset -Central London- Managing Agent

Concrete Consulting; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent property management company is seeking a Building Manager/Operations Manager in London to lead the operations of a large site. The role requires strong site management skills and expertise in health and safety compliance. You will manage tenant relationships, oversee budgets, and coordinate community engagement efforts. Opportunities for career growth within the organization are available.

Qualifications

• Prior experience managing a site of similar scale.
• Ability to manage service charge budgets and financial oversight.
• Expertise in health and safety policies.

Responsibilities

• Oversee day-to-day management of the site.
• Engage with tenants and ensure clear communication.
• Coordinate customer engagement for events and activities.
• Manage service charge budgets and liaise with finance.
• Ensure compliance with health and safety regulations.

Skills

Site management experience

Customer engagement

Health and safety compliance

Interpersonal skills

Education

IOSH or NEBOSH certification

Job description

Role Overview

My client, a notable Property Company/Managing Agent, is looking for a Building Manager/Operations Manager – Soft Services to oversee operations of a 450,000 sq ft site. You will work closely with a wider team that includes the General Manager and Engineering Manager.

Responsibilities

• Operate day‑to‑day management of a large site and its tenant community.
• Engage with end users (tenants) and foster clear communication, both written and verbal.
• Mobilise new service partners, coordinate customer engagement, and activate space for events and tenant activities.
• Set and manage service charge budgets and liaise with finance teams.
• Ensure health and safety compliance by overseeing safety policies and procedures.
• Utilise the building app and other digital tools to maintain tenant engagement.

Qualifications

• Previous experience managing a site of similar scale.
• Knowledge of service charge budgeting and financial oversight.
• Expertise in health and safety, with IOSH or NEBOSH certification required.
• Strong interpersonal skills and a customer‑centric mindset.

Additional Information

This position offers opportunities to work on other developments within the organisation and supports career growth and development.