Soft Services Lead

GSK; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare company in Greater London is seeking a Soft Services Lead to oversee and manage soft services such as cleaning, catering, and landscaping. The role involves ensuring compliance with contractual agreements, driving service improvements, and managing risks across multiple sites. Ideal candidates will have a degree in a relevant field and extensive experience in soft services, alongside strong project management and stakeholder management capabilities. This full-time position emphasizes growth and contribution to healthcare excellence.

Benefits

Opportunities for growth and development

Qualifications

• Proven experience in soft services within operational environments.
• Demonstrable track record of identifying service improvements.
• Strong commercial analysis and project management skills.
• Able to engage multiple functions and external suppliers.

Responsibilities

• Identify and deliver improvement opportunities across soft services.
• Develop and embed contractual processes with service providers.
• Project manage activities and supplier changes across sites.
• Ensure compliance with health, safety, and environmental requirements.

Skills

Employee Relations

Civil Project Management

Bank Reconciliation

Freight Forwarding

Axapta

Education

Degree in engineering operations or facilities-related discipline

Tools

BI Tools

AI Tools

Job description

The Central GSC Facility Management team provides governance compliance and improvement leadership across a broad range of facility services to support GSKs purpose : to unite Science Technology and Talent to get ahead of disease together. We manage hard soft and scientific services delivered through strategic partners driving standardisation simplification quality improvement and sharing of best practice across GSC sites.

We are seeking a Soft Services Lead to provide central oversight and commercial management of soft services including cleaning catering and landscaping delivered via thirdparty providers. You will act as an informed client and SME for soft services driving improvement ensuring compliance embedding contractual governance and partnering with sites and suppliers to secure consistently high performance.

Key responsibilities

• Identify and deliver improvement opportunities across soft services through innovation technology standardisation and supplier management; ensure benefits are embedded and sustained.
• Develop roll out and embed contractual processes with service providers (eg. contract change control SIP completion governance and service metrics).
• Project manage activities and supplier changes from conception to completion across multiple sites.
• Manage and / or support mobilisation of additional sites or scope to the relevant account.
• Ensure activities meet Health & Safety Environmental quality and compliance requirements; assess and manage associated risks.
• Identify and remove internal barriers to improvement and influence stakeholders to secure alignment.
• Work with the Global Head of GSC Facility Management and suppliers to ensure KPIs / service levels are challenging and consistently met.
• Act as SME for soft services; ensure legal and GSK standards are met reporting and metrics are robust and aligned to industry benchmarks.
• Build capability across the GSC FM team site teams and thirdparty providers to drive ongoing improvements.
• Maintain and develop commercial reporting of thirdparty spend and performance; use BI / AI and benchmarking to identify synergies standardisation and simplification opportunities.

Basic Qualifications

• Degree or demonstrable equivalent in engineering operations CI or facilities related discipline.
• Proven experience in soft services (cleaning catering landscaping) within operational GMP manufacturing or nonproduction environments.
• Demonstrable track record of identifying and delivering service improvements and supplier management across multiple sites.
• Experience of business improvement methodologies (Lean Six Sigma or similar).
• Strong commercial analysis project management and stakeholder management skills; ability to influence senior leaders.
• Able to operate enterprisewide engaging multiple functions sites and external suppliers.

Preferred Qualifications

• Degree in engineering or facilities management.
• Experience with BI and AI tools for spend and performance analysis.
• Experience of mobilisation or supplier transition projects.

Why GSK

GSK is a place where outstanding people thrive. We invest in our employees providing opportunities for growth and development. Join us in our mission to help people do more feel better and live longer while advancing your own career in a world‑class organisation.

Closing date : 26th November 2025

How to apply Please submit your CV and a short cover letter outlining how your experience aligns with the role requirements and GSKs purpose. Include the site you are applying for.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) military service or any basis prohibited under federal state or local law.

Key Skills: Employee Relations, Civil Project Management, Bank Reconciliation, Freight Forwarding, Axapta

Employment Type : Full‑Time

Experience : years

Vacancy : 1