Social Media Community Manager & Moderator Korean

The Social Element; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading social media agency in the United Kingdom is seeking a Social Media Engagement Specialist to connect with audiences for the Korean markets. The role requires excellent Korean and English language skills, experience in social media management, and the ability to foster an inclusive online community. This full-time position involves engaging customers across platforms like TikTok and Instagram while addressing inquiries professionally. Ideal candidates are self-motivated, tech-savvy, and passionate about social media.

Qualifications

• Excellent Korean language knowledge to post messages on social media.
• Advanced English language skills for training and communication.
• Experience in engagement social customer care or community management.
• Social media experience across multiple platforms.
• Comfortable using a range of digital technology.

Responsibilities

• Connect with brands' audiences for the Korean markets.
• Address customer inquiries and comments professionally.
• Engage across platforms like TikTok, Instagram, and Facebook.
• Moderate and ensure a welcoming online community.

Skills

Marketing

Google Analytics

Photography

Facebook Advertising

Hootsuite

Social Listening

Content Development

SEO

Adobe Photoshop

Social Media Management

Copywriting

Content Management

Tools

Sprinklr

Social Sprout

Google Chat

Job description

Our mission is to cultivate strong genuine connections with our brands audience creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels we ensure that every comment and piece of content shared reflects positively and authentically on the brand. We thrive in the fast‑paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us it’s about more than just engagement. We’re dedicated to building a secure positive and inclusive community where everyone can experience and share that brand love.

Responsibilities

You’ll be an essential part of our team connecting with the brands audiences for the Korean markets. You’ll be a master of context as you skillfully address customer inquiries and comments ensuring each interaction is timely, professional and resonates with the brand’s tone of voice. You’ll engage across multiple platforms like TikTok, Instagram and Facebook, keeping the conversations vibrant and engaging. You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator ensuring a welcoming and judgement‑free zone where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

IT System Requirements

• Operating system - Windows 11 / Mac OS X version 13 (Ventura) or higher with admin credentials.
• At least 8GB RAM (16GB recommended)
• A secure home‑based broadband internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
• 40 GB available HDD (SSD recommended)
• A webcam and headset
• Android or iOS device for 2FA
• Chromebook Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine) you need to send us your computer specs and explain how you intend to do this.
• Use of a touchscreen monitor without a keyboard and a mouse isn’t allowed.

Please note: It is essential to have all IT requirements to qualify for the process and IT policy.

Qualifications

Excellent Korean language knowledge: As you’ll be posting messages on social media it’s a must to have superb writing skills in the Korean language. Advanced English language skills: Since all training and communication is in English, strong English proficiency is required. Background experience: either engagement social customer care and/or community management either with a brand or digital agency. Social media knowledge: Experience using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and understanding their audiences, staying on top of the latest trends. Confidence with digital technology: you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, and internal tools such as availability scheduling tools and Google Chat. Cultural knowledge and interest in California and the capacity to learn and understand the California brand and product offering. A self‑motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

Skills: Marketing, Google Analytics, Photography, Facebook Advertising, Hootsuite, Social Listening, Content Development, SEO, Adobe Photoshop, Social Media Management, Copywriting, Content Management. Employment type: Full Time. Experience: years.

Company Overview

Join Us at Social Element! Founded 24 years ago, we’re a leading global and independent full‑service social media agency on a mission to make social better for everyone. To us better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry. Leverage your talent and enthusiasm for all things California—its stunning landscapes, vibrant cities and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State.