Social Media and Community Manager - 12m FTC

OLIVER agency; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading marketing agency in the UK is seeking a Social Media & Community Manager to be the voice of beloved brands and manage their social media engagement. This role involves monitoring interactions, fostering positive community conversations, and developing creative content that resonates with audiences. The ideal candidate will have 2-4 years of experience in community management, strong communication skills, and a passion for engaging with fans authentically. Join a dynamic team that values creativity and inclusivity.

Qualifications

• 2-4 years of experience in community management or social media roles.
• Strong knowledge of social platforms and brand safety guidelines.
• Excellent written communication skills with tone adaptability.

Responsibilities

• Monitor and respond to comments across social platforms.
• Foster positive conversations and manage brand reputation.
• Develop social-first content that taps into cultural moments.

Skills

Community management

Social media engagement

Written communication

Organizational skills

Cultural awareness

Tools

Social listening tools

AI-driven engagement solutions

Job description

Overview

As the Social Media & Community Manager, you'll be the voice behind some of the UK and Europe's most loved nostalgic brands – the household names people have grown up with and still reach for today. From shaping the online personality of brands to sparking conversations that bring fans together, you'll play a key role in keeping our communities thriving. You'll manage day‑to‑day engagement across our social channels: jumping into real‑time conversations, responding to fans and turning followers into brand advocates. Collaborating with creators and influencers, you'll help ensure our content feels fresh, authentic and true to our brand values across every market.

Responsibilities

• Monitor and respond to comments, messages and mentions across social platforms, being the authentic voice that the community recognizes and trusts.
• Foster positive conversations and manage brand reputation through timely, authentic responses.
• Escalate sensitive issues to relevant teams and ensure resolution.
• Ideate and develop social‑first content that taps into cultural moments, trending formats and community insights.
• Collaborate with content creators and social strategists to align community engagement with campaign objectives.
• Identify user‑generated content opportunities and amplify brand advocates.
• Track conversations and emerging trends to inform content and engagement strategies and provide feedback on audience sentiment and engagement patterns to optimise campaigns.
• Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity and use predictive analytics to anticipate community needs and engagement opportunities.

Qualifications

• 2‑4 years of experience in community management or social media roles, ideally within FMCG or multi‑brand environments.
• Strong knowledge of social platforms, engagement best practices and brand safety guidelines.
• Familiarity with social listening tools and AI‑driven engagement solutions.
• Excellent written communication skills and ability to adapt tone across brands and markets.
• Strong organizational skills and ability to manage multiple conversations simultaneously.
• Experience working across multiple regions and understanding cultural nuances.
• Be ambitious to succeed, be imaginative to push the boundaries of what's possible, be inspirational to do groundbreaking work, be always learning and listening, be results‑focused to exceed expectations and be actively pro‑inclusive and anti‑racist across our community, clients and creations.

Company

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.