SME Team Manager

Bupa UK; Brighton; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading health insurance provider located in Brighton seeks a SME Team Manager to enhance PPA broker relationships and drive sales performance. The role requires extensive sales management knowledge and experience in B2B negotiations. The ideal candidate should demonstrate a strong track record in achieving sales targets and be comfortable using Salesforce. This position offers competitive salary and benefits, including 25 days holiday, medical insurance, and a pension plan.

Benefits

25 days holiday

Bupa medical insurance

Enhanced pension plan

Onsite gyms or local discounts

Qualifications

• Sales manager with knowledge of the global health insurance market.
• Experience in conducting B2B negotiations at senior level.
• Track record of achieving team targets and KPIs.

Responsibilities

• Develop and lead the team in enhancing broker relationships.
• Meet and exceed new business and retention targets.
• Lead larger sales negotiations with brokers.
• Oversee and manage team’s sales performance with data insights.

Skills

Sales management knowledge

Intermediary distribution experience

Achieving team targets

Knowledge of Bupa Global products

Excellent interpersonal skills

Strong work ethic

Collaboration skills

Role-model skills

Tools

Salesforce

Job description

Overview

Job Title: SME Team Manager
Location: Victory House, Brighton
Contract: Permanent
Salary: £50,000 - £55,000
Full time: 35 Hours per week
We consider all types of flexibility, including locations, hours and working patterns.

About Us

We make health happen
At Bupa, we’re passionate about delivering exceptional customer experiences and driving commercial success. You’ll have the opportunity to work on strategic initiatives that make a real impact on our customers and partners.

Responsibilities

• Develop and lead the team in enhancing PPA broker relationships, creating opportunities to grow and retain the portfolio.
• To meet and exceed team and individual new business and retention targets, within compliance and relevant legislation.
• Lead larger or more complex sales negotiations with brokers and/or supporting the team with their negotiations.
• Apply a commercial lens to the PPA arrangements, ensuring the continuously drive profitable growth.
• Collaborate with colleagues in other business areas who also work with our PPA brokers to support and drive joint commercial goals.
• Handle escalated queries and problems effectively, ensuring strong outcomes for Bupa, broker and customer.
• Oversee and manage team’s sales performance via data and insights, including regular use and updating of Salesforce.
• Conduct regular 1:1’s for team members to support the team to continually build their knowledge, skills and support them to provide an outstanding sales experience to our customers/brokers. Provide regular and ad-hoc feedback and lead on resolving performance related issues where required.
• Managing the talent and succession plans to ensure resources are at a level and skill to deliver the customer requirements
• Be a subject matter expert on our product suite, leverage this to educate and guide the team and brokers on Bupa Global products.
• Ensure familiarity and compliance with all regulatory requirements that fall within the remit of this role. Consistently drive good and fair customer outcomes.

Key Skills / Qualifications

• A Sales manager with knowledge of the global health insurance market, or relevant transferable skills.
• Experience of intermediary distribution. Ability to conduct B2B negotiations at a more senior level.
• A track record of achieving team targets and KPI’s.
• Can demonstrate a high level of knowledge of Bupa Global’s products and Sales systems and procedures.
• Excellent Sales skills, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
• Strong work ethic, ability to multitask and work under pressure but maintain high quality of work.
• Strong team player and ability to collaborate across a wider range of internal and external stakeholders, including stakeholders at different levels of seniority.
• Can demonstrate role-model skills and behaviours, providing excellent customer service, quality and performance against department KPI’s.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa medical insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions. Your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type

Full time

Job Area

Call Centre

Locations: Victory House, Brighton