Slots Operations Leader – Drive Revenue & Service Excellence

The Rank Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming operator in London's West End is seeking a Slots Manager to shape the slots operation. This role involves leading a customer-focused department, driving performance, enhancing the customer journey, and ensuring operational excellence. The ideal candidate will have a valid PML license, a passion for customer experience, and strong commercial acumen. Join this vibrant team and enjoy a competitive salary and various benefits while working in a dynamic environment.

Benefits

Competitive annual salary

Paid breaks

28 days of holiday

Pension scheme

Life insurance

Long service awards

Online learning access

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Proven ability to engage and lead a team to deliver high standards of service.
• Comprehensive knowledge of electronic gaming and associated compliance.
• Strong understanding of profitability and regulatory standards.

Responsibilities

• Lead the performance of the slots department against metrics.
• Drive profitability through effective sales strategies.
• Ensure compliance with Gambling Commission licensing requirements.

Skills

Customer experience

Team leadership

Knowledge of electronic gaming

Commercial acumen

Education

Valid PML license

Job description

A leading gaming operator in London's West End is seeking a Slots Manager to shape the slots operation. This role involves leading a customer-focused department, driving performance, enhancing the customer journey, and ensuring operational excellence. The ideal candidate will have a valid PML license, a passion for customer experience, and strong commercial acumen. Join this vibrant team and enjoy a competitive salary and various benefits while working in a dynamic environment.