Slots Host Part Time

Resorts World Birmingham; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK leisure business in Edinburgh is seeking a Slots Host passionate about customer service. The role involves delivering an exceptional experience in the slots and electronic gaming areas. Candidates should be flexible to work various shifts, including nights and weekends. This position offers a competitive salary and excellent employee benefits, including a private GP helpline, wellness programs, and career development opportunities.

Benefits

Private GP helpline

Discount portal

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Career development opportunities

Qualifications

• Passion for delivering exceptional customer service.
• Flexibility to work a variety of shifts, including nights and weekends.

Responsibilities

• Deliver excellence in customer service at all times.
• Oversee the slots and electronic gaming areas offering assistance.
• Communicate any relevant promotional activity or events to customers.

Job description

Job Description

Slots Host

Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?

We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.

Key responsibilities

• Deliver excellence in customer service at all times.
• Constantly look for new customers whilst offering a warm and friendly welcome.
• Oversee the slots and electronic gaming (ETG) areas offering assistance.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• Have an understanding of the slots and the electronic gaming offer.
• Communicate any relevant promotional activity or events to customers.
• Share customer feedback with the general manager.
• Be flexible and able to work a variety of shifts including night shifts and weekends.

Benefits & rewards

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – a confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family‑friendly and wellbeing policies.
• Flexible benefits* – designed for employees to choose the best package for their personal needs.

Health & insurance

• Health Cash Plan – level 1 is company funded.
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy – online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards and a 5‑a‑side football tournament.
• Tips – subject to eligibility.

Our business

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

Equal opportunity

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.