Skills Administration Apprentice

Civil Aviation Authority; Cootham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A national aviation regulator in the UK is seeking a Skills Administration Apprentice to support various tasks, including managing emails, arranging meetings, and producing documentation. The role offers the chance to work within a vibrant team and contributes to important STEM programs. Applicants should have strong IT skills, effective communication ability, and be proactive. This position embraces hybrid working, providing flexibility for work-life balance, alongside excellent benefits such as a free onsite gym and 28 days annual leave.

Benefits

Flexible working arrangements

Free onsite gym at Gatwick

28 days annual leave

Qualifications

• Skilled in using multiple IT packages like MS Office to write emails and analyze data.
• Produces accurate records and maintains confidentiality of sensitive information.
• Demonstrates good communication skills on various platforms including social media.

Responsibilities

• Support a range of tasks including email management and meeting arrangements.
• Produce documentation for meetings and support STEM programme activities.
• Analyze data and conduct research activities to support management.

Skills

Multiple IT packages use

Effective communication

Proactivity and good judgement

Positive relationship building

Organisational skills

Education

Business Administration Level 3

Tools

MS Office

Job description

Looking for an apprenticeship that really takes off? As an Skills Administration Apprentice at the UK's aviation and aerospace regulator, you'll build vital skills while supporting STEM programmes that inspire the next generation. You will be part of a very dynamic team that works across all the areas of expertise of the CAA. You will have the chance to work and interact with international partners and stakeholders and to support our purpose of raising aviation standards around the world. We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross‑functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day‑to‑day role, providing you with opportunities to develop and grow your career with us. Your roles and responsibilities will include, but are not limited to: - Support a range of tasks including monitoring and managing the email inbox. - Arranging and supporting meetings. - Produce meeting documentation. - Diary management, support STEM events. - Support small projects aligned with the government grant funding for STEM. - Update processes and procedure documentation and project reporting. - Liaise with internal staff and external partners to coordinate STEM resources. - Communicate policies and how they impact on decisions taken by stakeholders both verbally and in writing and provide clarification and explanation on more complex issues. - Support STEM Affinity network members to ensure legal requirements are met; Risk Assessments/Public liability/safeguarding. - Attend meetings with stakeholders to provide guidance, education or discuss decisions, and on occasion chair meetings. - Work closely with the communications and media team to support the internal and external promotion of the STEM programme. - Support procurement processes when onboarding suppliers and partners of the STEM programme. - Take responsibility for analysing data, impact measurement or research materials conduction research activities, supporting colleagues and management. - Ensure that enquiries from internal and/or external customers are forwarded to key focal points in a timely manner. - Liaise with external authorities and entities when required. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work‑life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!,

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  Business Administration Level 3 maths and English Functional skills (if required)., Team Working
• Organisation Skills