Site Service Engineer (Manchester Airport)

Leidos; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions company is seeking a Site Service Shift Engineer based at Manchester Airport. The successful candidate will be responsible for the installation, troubleshooting, and maintenance of advanced airport security systems. Ideal applicants should possess a strong technical background in x-ray and CT technologies, excellent customer service skills, and the ability to perform under pressure. This role is aimed at candidates eligible to live and work in the UK.

Qualifications

• Experience in a site or field service environment within an applicable industry.
• Strong technical knowledge of security systems.
• Ability to conduct training for customer personnel.

Responsibilities

• Install, calibrate, maintain and troubleshoot X-Ray and CT security systems.
• Coordinate planning and delivery of preventative maintenance services.
• Provide technical guidance and support to customers.

Skills

Excellent customer interface skills

Technical knowledge of x-ray, CT technologies

Ability to work under pressure

Linux skills

Communication skills

Education

Graduate of technical school or military training in electronics

Tools

Salesforce or similar CRM software

Job description

Overview

THE COMPANY Leidos Security & Detection Systems is a leading global provider of high value complex automation and control solutions to airports and to the wider aviation sector. Our success is built on our people who are passionate about customer satisfaction, who foster a winning culture and who support our core values of Integrity, Excellence, Accountability and Respect. We focus on continuous improvement and ethical leadership. We welcome candidates who are dynamic, international in outlook, and value our culture.

What you will be doing

We are looking for a qualified Site Service Shift Engineer to join our UK team based at Manchester Airport. Reporting to the Field Services Area Manager, you will support on-site installation, troubleshooting and ongoing maintenance of airport security systems at our client site.

Key Responsibilities

• Under limited supervision, perform a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites, including complex products and problems. May provide technical guidance to lower-level technicians.
• Help develop and maintain relationships with current and potential clients and major UK international & regional airports to ensure client satisfaction through delivery and maintenance of security and detection products and services.
• Perform duties described below; the duties may change from time to time without notice.

Essential Duties and Responsibilities

• Coordinate planning and delivery of preventative maintenance (PM) services on various types of security search equipment.
• Install, calibrate, maintain, test, troubleshoot and repair X-Ray and CT based security systems of a highly complex nature; provide support to customers via phone or on-site.
• Prepare and conduct formal and informal training for customer personnel in operation and maintenance of systems and equipment; provide on-site technical and operator training.
• Assist customers to identify operational/technical problems; respond to complaints and questions until resolved.
• Troubleshoot and diagnose system/equipment interface problems during installations.
• Familiarize customer personnel with full capabilities of equipment and advise on equipment changes and Modifications.
• Proficient with Salesforce or similar CRM software and complete admin tasks by required deadlines.

Education and/or Experience

• Graduate of technical school or military training in electronics engineering technology is highly desirable.
• Solid experience in a site or field service environment within a directly applicable industry.
• Strong technical knowledge of x-ray, CT technologies and the company’s products and equipment.

Other Skills and Abilities

• Excellent customer interface, presentation and communication skills (verbal and written). Knowledge of complex digital and analog circuitry; Linux skills are a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope); experience with High Voltage and X-ray producing equipment preferred.
• Team player who can prioritize and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. May be required to lift heavy weights.
• Experience in one or more of the following areas: Security and Detection Systems; Aviation; Operating in a global environment.

The successful candidate will demonstrate a desire to produce a high standard of work and become part of a small but successful team.

Location: Based in Manchester Airport, UK, within commuting distance.

Please note: To be considered for this role, you must be a UK or EU national, eligible to live and work in the United Kingdom. Relocation is not available for this role.

Leidos Security & Detections Systems is committed to Equal Opportunity and Diversity.

Additional context: Come break things (in a good way). Then build them smarter. We’re the tech company everyone calls when things get weird, solving high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”