Site Reliability Engineer – Mobility Platforms

Deutsche Bank; Birmingham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global financial institution is seeking a Site Reliability Engineer for its Mobility Platforms team in Birmingham. The role involves ensuring stability of mobile device management, developing strategies for issue resolution, and participating in agile ceremonies. Ideal candidates will have experience with iOS support and mobile device management platforms like Intune. This position promotes a hybrid working model and offers competitive benefits including a pension and flexible leave.

Benefits

Hybrid Working

Competitive salary

30 days holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

2 days volunteering leave per year

Qualifications

• Demonstrable experience at Level 2 or 3 supporting end-user devices.
• Demonstrable experience with Mobile Device Management implementations.
• Demonstrable understanding of Site Reliability Engineering concepts.

Responsibilities

• Respond to user incidents for mobile device platforms.
• Develop strategies for issue detection on platforms.
• Plan and deploy changes safely.

Skills

Supporting end-user devices on the Apple iOS platform

Implementing or engineering Mobile Device Management platforms like Intune

Understanding of Microsoft Entra ID

Understanding of Site Reliability Engineering concepts

Kubernetes

FMEA

Continuous Improvement

Elasticsearch

Root cause Analysis

Troubleshooting

Job description

Job Description :

Job Title Site Reliability Engineer Mobility Platforms

Location Birmingham

Corporate Title Assistant Vice President

As a Mobility Site Reliability Engineer on our End User Computing team you will be a key member of the team making the banks hybrid working model possible. You will ensure the stability of Mobile Device Management platforms like Microsoft Intune to enable our colleagues to work from anywhere.

As a skilled member of a global team you will partner with your engineering and product colleagues inside and outside your core team to detect and respond to issues, prepare and execute Disaster Recovery plans and plan and implement safe scalable changes in a blend of Agile ceremonies and ITILv4 process.

What we offer you

A healthy engaged and well-supported workforce are better equipped to do their best work and more importantly enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme 2 days volunteering leave per year

Your key responsibilities

• Respond to user and platform incidents for our mobile device platforms in ServiceNow with an engineering mind assessing root cause to stop the incidents from coming again by drafting knowledge automation or recommending product enhancements
• Develop strategies to detect and respond to issues on our platforms provide self-healing or self-service options for impacted end-users and consumable technical and end-user knowledge for the platform
• Strong technical resource to share and exchange knowledge with your squad mates as well as support teams across the bank enabling our teams to continuously learn and better respond to issues
• Plan and deploy changes safely – we are continuously improving you will need an engineering mindset to understand change being proposed potential risks and impacts and mitigation strategies to drive safe change on this platform and consider if CI / CD pipelines can be built for repeatable change
• Participate in daily huddles and agile ceremonies with your squad mates to coordinate and plan

Your skills and experience

• Demonstratable experience at Level 2 or 3 supporting end-user devices on the Apple iOS platform
• Demonstratable experience supporting implementing or engineering Mobile Device Management platforms like Airwatch MobileIron JAMF or Intune at Level 2 or 3
• Demonstratable understanding of the basics of Microsoft Entra ID
• Demonstratable understanding of Site Reliability Engineering concepts

How we support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities employer we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers assistive hearing devices adapted keyboards)

Lease note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role we can discuss and support you with the process.

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ inclusion.

If you have a disability health condition or require any adjustments during the application process we encourage you to contact our Adjustments Concierge on to discuss how we can best support you. Alternatively you can share your phone number and a member of the team will be happy to call you to talk through your specific requirements.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Key Skills

• Kubernetes
• FMEA
• Continuous Improvement
• Elasticsearch
• Go
• Root cause Analysis
• Maximo
• CMMS
• Maintenance
• Mechanical Engineering
• Manufacturing
• Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1