Site Reliability Engineer

FIS, Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in the UK seeks a Resource Manager to oversee the allocation of resources within Professional Services. This role involves making key decisions on matching demand to capacity, collaborating with cross-functional teams, and supporting strategic initiatives for revenue optimization. The ideal candidate should have extensive resource management experience and exceptional leadership skills. This position offers an opportunity to drive innovation and efficiency within the organization.

Qualifications

• Previous experience in a Professional Services organization.
• Extensive experience in resource management in a global environment.
• Strong leadership and problem-solving skills.

Responsibilities

• Make decisions on matching resource demand to available capacity.
• Support the allocation of available resources to project demands.
• Work with management to identify technical and business resources needed.

Skills

Leadership and decision making

Analytical problem-solving

Negotiation

Communication skills

Resource management

Flexibility and adaptability

Job description

This is a key role within Professional Services (PS) responsible for driving fungibility across the PS organisation by unlocking unallocated and low utilized resources and sharing across business/product lines. The Resource Manager will be aligned to one of the PS Line of Businesses and will drive and be responsible for the efficient and timely matching of capacity to demand and the provision of supply vs. demand forecasts in order to minimise idle/non‑productive time and to optimise use of revenue generating capacity. This role will be key in supporting in driving out the Resource Management Practice across FIS PS Capital Markets Services and the RM will be empowered in this role to make allocation decisions, break deadlocks and unlock revenue potential.

Responsibilities

• Take decisions on the matching of unallocated resource demand to available capacity and the resolution of demand conflicts, interlocking with PS and Project Management Practice leaders. The RM & GRM will be the final decision authority
• Supporting the design, development, and maintenance of processes for the timely and efficient allocation of available billable PS resource supply to PS project demands
• Works with consulting management team, program/project managers to identify type of technical and business resources needed. Understands employee skills and proficiencies
• Identify capacity across PS and match to specific client engagement projects with a goal of effectively balancing resource utilisation needs with planning targets, skills allocation, actual utilisation and staffing levels
• Identifies incremental key fungible skill sets and ensures skills matrix is then enhanced and updated
• Collaborates and effectively solves internal barriers with large cross‑functional teams to accomplish company goals
• Proactively engage with PS & PM Practice leadership to drive remediation of PlanView allocations data
• Maintain & run Bench Report to facilitate fast and efficient searching/matching between available resources and opportunities
• Materially contribute to decisions on short‑term training and strategic cross‑training requirements, driving discussions on use of lower cost resource augmentation vs cross training internal resource
• Contribute to decisions on the leveraging of contractors to resolve resource and/or skillset shortages
• Driving key strategic initiatives around revenue optimisation and RUC acceleration

Other related duties assigned as needed. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Qualifications

• Must have previous experience of working in a Professional Services organization
• Extensive experience in resource management in a global and multi‑product environment
• Knowledge of project management standards, processes, procedures and guidelines
• Strong leadership and decision making
• Ability to interact and negotiate with all levels of management and staff to resolve issues efficiently and to reach agreement when there are widely differing viewpoints
• Excellent analytical, problem‑solving, decision‑making, conflict management, organisation and time management skills
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature
• An ability to initiate and manifest flexibility, adaptability, and creativity
• Excellent analytical skills
• Exhibits a passion for the client, ability to prioritise and retain focus, execute relentlessly, experiment and drive innovation
• Strong problem‑solving ability; adaptability in pressure situations, and empathy for clients and staff
• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization
• High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization
• Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser
• Proven collaborative approach; openly sharing information and receptive to the ideas of others