Site GM: Operations & Customer Experience Leader

DHL; Birmingham; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading logistics company in Birmingham seeks a General Manager to oversee site operations, ensuring high standards and exceptional customer experiences. The ideal candidate will have a strong leadership background in managing complex warehousing environments and be skilled in customer relationship management. This role offers a competitive package including a company car, health benefits, and employee support services. Join us in delivering excellence in supply chain management.

Benefits

Company car or car allowance

Free confidential 24/7 GP service

Discounts on retail, childcare, and gym

Affordable loans and enhanced pension scheme

24/7 employee support services

Qualifications

• Proven track record in managing complex warehousing environments.
• Ability to inspire teams and improve engagement.
• Strong skills in data analysis and KPIs management.

Responsibilities

• Lead complex site operations with a focus on premium standards.
• Promote engagement and cultural transformation.
• Manage customer relationships to ensure exceptional service.
• Drive health and safety excellence and compliance.
• Monitor performance and lead continuous improvement initiatives.
• Plan resources and manage returns effectively.

Skills

Operational leadership

Customer relationship management

Data analysis

Change management

Retail logistics

Engaging communication

Job description

A leading logistics company in Birmingham seeks a General Manager to oversee site operations, ensuring high standards and exceptional customer experiences. The ideal candidate will have a strong leadership background in managing complex warehousing environments and be skilled in customer relationship management. This role offers a competitive package including a company car, health benefits, and employee support services. Join us in delivering excellence in supply chain management.