Site Engineer III

Digital Realty (UK) Limited; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading data center services provider is seeking a Site Engineer III to ensure the reliable operation of technical infrastructure in their Data Centers. The role includes performing maintenance, managing day-to-day activities, and leading site teams while ensuring compliance with Service Level Agreements (SLAs). Candidates should have experience with electrotechnical systems, a relevant technical education, and strong leadership and problem analysis skills. Join a passionate team dedicated to customer satisfaction and operational excellence.

Benefits

Development opportunities

Supportive and inclusive environment

Qualifications

• Proven experience in Mission critical operations and maintenance of large scale electrotechnical and/or mechanical systems.
• Technical education/training certification in the field of Mission Critical Operations.
• Skilled in maintenance of electrotechnical and/or mechanical systems.

Responsibilities

• Lead planning and execution of equipment switching procedures to minimize downtime.
• Oversee maintenance and repair tasks assigned by Site Operations Management.
• Monitor infrastructure and conduct site inspections as part of on-call duties.

Skills

Mission critical operations experience

Maintenance of electrotechnical systems

Problem analysis skills

Customer focused mindset

Leadership skills

Communication skills

Education

Technical education/training certification

Vocational level in a technical field

Tools

Test equipment proficiency

Job description

The Site Engineer III (SE) core responsibility is to perform infrastructure related activities in our Data Centers to ensure a reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing and surveillance of all assets installed. The Site Engineer III is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLAs) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation.

What youll do

Operations and Compliance

• Lead the planning and execution of equipment or system switching procedures, overseeing the process to guarantee smooth transitions and minimize downtime in data center operations.
• Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures.
• Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts.
• Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
• Proactively indicate and report if SLAs are in danger of being breached.
• Ensure all work is carried out within a 'safe system' and approved work processes, risk assessment, and specified work procedures, complying with best practice standards and legal requirements.
• Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
• Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.

Maintenance and Repair Works

• Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function.
• Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines.
• Coordinate and supervise subcontractors and external suppliers.
• Responsible for troubleshooting, assembly, and daily scheduling of maintenance activities.

On-call Duties and Incident Management

• When required, fulfill on-call duties, monitoring infrastructure and conducting site inspections.
• Incident management in close cooperation with the Manager on Duty.
• Supporting and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.

Documentation and Reporting

• Document progress, issues, and results to support audits and customer inquiries.
• Report and document operational standard deviations, initiating improvement measures.
• Record changes to data center infrastructure per change management procedures, notifying customers within agreed timelines.
• Document progress, issues, and results of assigned maintenance tasks
• Supervise, pre-approve, draft, and execute MOPs, Change Requests (CR), and EOPs as necessary.

Team Management and Leadership

• Oversee and supervises site teams when requested by Site Management by providing leadership and when mandated acting autonomously in decision making for maintenance-related matters.
• Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What youll need

• Proven experience in Mission critical operations and maintenance of large scale electrotechnical and / or mechanical systems
• Technical education / training certification in the field of Mission Critical Operations.
• Education to a vocational level in a technical field and / or site engineering position
• Skilled in maintenance of electrotechnical and / or mechanical systems
• Preferably skilled in the maintenance of fire detection and suppression systems
• HVAC Electrical and / or Mechanical
• Novice in maintenance of conveyor technique (elevators), and / or technical security systems (CCTV, Access Control)
• Proficient in utilizing various test equipment
• Having excellent problem analysis skills
• Pro-active with a Customer and Business focused and is searching for ways to enhance the agreed services to provide the customer with the best possible outcome.
• Has attention to detail and has a Hands-on mentality.
• Is resilient.
• Good communication skills
• Can demonstrate excellent leadership skills in line with our company expectations.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to connected communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, youll get to work with people from different business areas, challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future

About the Team

Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.