Site Coordinator

Maximus; Warrington; Hybrid; GBP 25,000; Full time

Job summary

A leading health services organization is seeking a Site Coordinator in Warrington to manage customer experience at their Assessment Centre. This role requires excellent communication and organizational skills, alongside the ability to support Health Practitioners. You will be responsible for daily operations, customer inquiries, and IT support, ensuring a seamless experience for visitors. The position offers a hybrid work model and competitive benefits, including 25 days of annual leave and a flexible benefits package.

Benefits

25 days annual leave

9% combined pension

Flexible benefits package

Holiday trade scheme

Qualifications

• Understanding of claimants' needs.
• Experience in a customer-facing environment.
• Attention to detail in documentation.

Responsibilities

• Manage customer experience for visitors and staff.
• Provide support for PIP assessments and inquiries.
• Ensure Assessment Centre is prepared daily.
• Handle appointment arrivals board updates.
• Act as contact for IT issues for Health Practitioners.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office

Planning and organization skills

Ability to maintain working relationships

Resilience in dealing with setbacks

Job description

General Information

Job Posting Title: Site Coordinator; Date: Friday, December 19, 2025; City: Warrington; Country: United Kingdom; Working Time: Full-time; Closing Date: 07-Jan-2026

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Health Practitioner (HP).

You will be responsible for supporting our customers and claimants who visit the AC along with our HPs who work out of the AC.

As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site.

Salary - £24,570

Role is hybrid - home based and based in Warrington.

Responsibilities

• Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service.
• Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expense claims from customers who have incurred costs to attend the AC.
• Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times.
• Manage the appointment arrivals board ensuring systems keep up to date and in good order.
• Provide general support to HPs based or attending the AC.
• Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate.
• General administration duties; e.g. answering the telephone, copying, documents, etc.

Qualifications & Experience

• Understanding of claimants needs and appropriately responding in a caring manner when required.
• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Proficient in the use of Microsoft Office package.
• Demonstrable influencing skills to support the delivery of an excellent customer experience.
• Ability to maintain and develop working relationships.
• Experience of working effectively in a customer facing environment.
• Resilience and ability to deal with setbacks constructively and work to resolution of issues.
• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
• Work cohesively as part of a medical and non‑medical team of individuals.
• Willingness to travel as required by the business to cover at alternate ACs for absence.
• Experience of a similar role within healthcare field is desirable.

Key Contacts & Relationships

Internal Health Professionals, Senior Site Coordinator, Service Delivery Manager.

Benefits

• 25 days annual leave
• 9% combined pension
• Flexible benefits package
• Holiday trade scheme