Site Cleaning Supervisor - Lead Operations & Client Service

TC Facilities Management; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Facilities Management company is seeking a full-time site manager in Birmingham. The role requires strong leadership skills and a focus on customer satisfaction. Responsibilities include overseeing day-to-day operations, ensuring service quality, and fostering a positive team environment. Ideal candidates should have experience in facilities management and be adaptable to changing situations. Join a top-tier FM company that values growth and development in their leadership roles. A great opportunity for those wanting to make an impact.

Qualifications

• Proven experience in facilities management or a similar role.
• Ability to adapt to changing circumstances.
• Experience in customer service-oriented environments.

Responsibilities

• Oversee day-to-day operations at the motorway services.
• Ensure high-quality service and customer satisfaction.
• Monitor service delivery standards and key performance indicators.
• Support continuous improvement initiatives.
• Ensure compliance with health and safety requirements.
• Foster a positive and supportive work environment.
• Respond effectively to customer concerns and service issues.
• Build relationships with customers and service providers.

Skills

Strong leadership skills

Focus on customer satisfaction

Ability to manage diverse teams

Excellent communication skills

Job description

A leading Facilities Management company is seeking a full-time site manager in Birmingham. The role requires strong leadership skills and a focus on customer satisfaction. Responsibilities include overseeing day-to-day operations, ensuring service quality, and fostering a positive team environment. Ideal candidates should have experience in facilities management and be adaptable to changing situations. Join a top-tier FM company that values growth and development in their leadership roles. A great opportunity for those wanting to make an impact.