Site-Based NOC Engineer — 24/7 Network Uptime

Vodafone; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Specialist NOC Engineer based in Birmingham. In this role, you will manage and enhance network infrastructure for both consumer and business products, working cross-functionally with various teams. The ideal candidate has strong customer relationship management skills, experience with customer-switched networks, and holds a CCNA certification. Competitive salary and bonuses are offered, along with Vodafone's benefits package.

Benefits

Competitive salary

Bonus

Benefits package

Qualifications

• Strong customer relationship management capabilities.
• Proficient in spreadsheet development and data reporting.
• Experience managing customer-switched networks.

Responsibilities

• Manage and enhance network infrastructure for consumer and business products.
• Investigate, analyze, and diagnose network issues.
• Support rapid restoration of network fault resolution within SLA.
• Ensure incidents are escalated as per requirements.
• Meet and exceed business and operational objectives.

Skills

Customer relationship management

Communication skills

Spreadsheet development

Data reporting

Managing customer-switched networks

Education

CCNA (Cisco Certified Network Associate)

ITIL V3 Qualification

Job description

A leading telecommunications company is seeking a Specialist NOC Engineer based in Birmingham. In this role, you will manage and enhance network infrastructure for both consumer and business products, working cross-functionally with various teams. The ideal candidate has strong customer relationship management skills, experience with customer-switched networks, and holds a CCNA certification. Competitive salary and bonuses are offered, along with Vodafone's benefits package.