Showroom Manager

MKM Building Supplies; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent builders’ merchant is seeking an experienced individual to drive the kitchen and bathroom sales process. The role involves guiding customers, leading a team, and ensuring high satisfaction levels while managing product recommendations. The ideal candidate has expertise in kitchen and bathroom products, strong communication skills, and prior managerial experience. Successful candidates will benefit from a competitive pay, generous bonus scheme, and various employee perks.

Benefits

Competitive pay package

Generous discretionary bonus scheme

Substantial staff discounts

Training and development opportunities

Holiday scheme rewarding length of service

Perkbox discounts

Contributory pension scheme

Cycle to work scheme

Free parking

Enhanced Maternity

Enhanced Paternity

Employee Assistance Programme

Mental Health Support

Qualifications

• Previous experience in kitchen/bathroom sales is essential.
• Confident in dealing with customers and building relationships.
• Excellent interpersonal skills and ability to manage a team.

Responsibilities

• Guide customers through kitchen & bathroom design and sales process.
• Identify and recommend suitable products to customers.
• Lead the team and ensure excellent customer service.

Skills

Customer relationship building

Excellent communication skills

Confidence in customer interactions

Team management

Sound knowledge of kitchen and bathroom products

Experience with 20-20 Fusion or similar software

Job description

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

This is an area with great potential for development and growth. We are looking for an experienced person to drive this part of the business forward. This is an exciting opportunity to build a career with the leading independent builders’ merchant in the UK. There is a requirement to work alternate Saturday mornings and a driving licence is preferred.

Duties and Responsibilities

• Guide customers through the full kitchen & bathroom design and sales process.
• Listen to customer needs and ensure their requirements are met.
• Identify and recommend products best suited to customer needs.
• Ensure customer satisfaction.
• Pro-actively generate new business.
• Provide excellent customer service.
• Lead by example.
• Manage and develop team.

Qualifications and Skills

• Previous experience working in a similar role is essential.
• Sound knowledge of kitchen and bathroom products.
• Experience using 20-20 Fusion planning software or similar.
• Confident dealing with customers.
• The ability to build great customer relationships.
• Excellent communication and interpersonal skills.
• Experience of managing a team
• Someone who has experience in kitchen / bathroom sales.

A proactive person who can drive the business forward.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Substantial Employee Discount
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.