Shops Shift Manager

Butlin's; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular UK family resort in Skegness is seeking a Shops Shift Manager to lead the team in delivering excellent customer service and operational efficiency. You will ensure daily tasks are completed and adapt to guest needs in a dynamic environment. Strong leadership experience in retail is essential. The role requires flexibility, working five days a week including weekends. This is an exciting opportunity to enhance guest experiences at a vibrant resort.

Qualifications

• Experience in leading within a busy retail environment.
• Ability to manage multiple priorities effectively.
• Strong leadership skills and confidence in directing teams.

Responsibilities

• Ensure daily operational plans are fulfilled.
• Support and coach the team for great guest experience.
• Manage fluctuating guest demand while maintaining standards.

Skills

Leadership

Team coaching

Customer service

Retail management

Job description

Shops Shift Manager

Department: Shops

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Adam Swannack

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About the role

We are looking for a Shift Manager to work in our Shops Venues across the resort.

Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.

This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role requires flexibility to work five days out of seven, which may include early starts, late finishes, and weekend shifts. A flexible approach to working hours is essential to meet the needs of the business.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for a strong experienced leader from within a retail environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.

You should have previous experience in leading within a busy retail environment where a balance of speed and quality is important.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

Interested?

To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions.

Should you have any questions or require any adjustments for this process, please email [e-mail].