Shop Supervisor - South Elmsall

The Prince Of Wales Hospice; Pontefract; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local hospice organization is seeking a Shop Supervisor for its South Elmsall shop. This role involves supporting the Shop Manager with daily operations, driving sales, and leading a team of dedicated volunteers. The ideal candidate will have retail experience and strong customer service skills, along with the ability to manage stock and training for volunteers. The position offers numerous benefits, including competitive leave and ongoing training opportunities.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Discounted on-site meals

Employee Assistance Programme

Gym membership discounts

Qualifications

• Experience in a supervisory role in retail.
• Excellent communication and display skills.
• Ability to lead, motivate and support volunteers.

Responsibilities

• Support the Shop Manager in day-to-day operations.
• Drive sales and deliver excellent customer service.
• Recruit, train and manage volunteers.

Skills

Retail experience

Customer service skills

Organisational skills

Team leadership

Stock management

Education

Good standard of education

Job description

To maximise profit to support the operation of the Hospice and to ensure that opportunities are taken to promote awareness of the Hospice cause and philosophy.

To deputise for the Shop Manager and to assist the Shop Manager to maximise income from sales, control direct shop expenses, motivate the shop team, and ensure compliance with all Hospice retail procedures and relevant legislation.

Main duties of the job

As Shop Supervisor, you’ll support the Shop Manager in running the day-to-day operations of the South Elmsall shop. You’ll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you’ll confidently take charge to ensure the shop runs smoothly and profitably.

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

About us

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Job responsibilities

Location: The Prince of Wales Hospice Clothing Store – South Elmsall

Hours: 15 hours per week (including some weekend working)

As Shop Supervisor, you’ll support the Shop Manager in running the day-to-day operations of the South Elmsall shop. You’ll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you’ll confidently take charge to ensure the shop runs smoothly and profitably.

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

Why You’ll Love Working With Us

All of our staff feel they make a real difference and are proud to work for the Hospice. 97% of employees said they enjoy working with our team. You’ll become part of a passionate group helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on‑site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager: [e-mail], 01977 708868.

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early. Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.

Person Specification

Experience & Skills

• Understanding of current, relevant retail legislation
• Excellent display and merchandising and stock management skills
• Well‑developed supervisory and motivational skills
• Experience of supervising a retail store/unit
• Experience of working with volunteers

Knowledge

• Ability to safely undertake manual handling operations

Qualifications / Training

• Good standard of education with excellent numeracy and literacy skills
• Willingness to undertake relevant training

Personal Attributes

• Able to prioritise and organise workload under pressure and with conflicting priorities
• Commercial awareness and judgement
• Able to work in a target‑driven environment, with a proven track record of meeting sales targets
• Able to respect confidentiality
• Current clean driving licence and use of own vehicle to travel to other shops/training/meetings
• Willingness to work in other Prince of Wales Hospice shops
• Flexible approach to working hours and working week
• Have access to a mobile phone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.