Shop Supervisor

Sue Ryder Care; Swindon; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading charity retailer is seeking a Shop Supervisor in Swindon. You will utilize your retail experience to manage the shop's operations, lead volunteers, and drive sales for a meaningful cause. Responsibilities include enhancing customer experience, maintaining retail standards, and engaging with the local community. Strong leadership and customer service skills are essential. This role offers a competitive benefits package and the opportunity to make a significant impact in the community.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250 payment

Qualifications

• Experience in customer service or retail.
• Proven team leadership skills.
• Ability to manage cash handling and till work.

Responsibilities

• Drive sales and achieve business targets.
• Lead and support a team of volunteers.
• Manage stock processes and merchandising standards.

Skills

Customer Service Experience

Team Leadership

Cash Handling

Organisational Skills

Basic IT skills

Job description

Shop Supervisor

Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA. 7.5 Hours per week over 7 days. £12.36 per hour + rewards & Benefits.

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers. The shop is situated about mid-way in the Royal Wootton Bassett High Street, not far from the Co‑op on the opposite side.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Wootton Bassett shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential it is that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• Using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• and lots more. Please visit our careers website for the full list.

Closing date: 7th January

Interview date: 14th January

If you want more than just a job, we want you. Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info – The store is all on one level, but does have a cellar that will need to be able to use the steps down as it has storage area as well as electric meter and water meter.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.