Shop Supervisor

Sue Ryder; Swanage; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charity retailer is seeking a Shop Supervisor for their location in Swanage. This role involves supervising a team of volunteers, driving sales, and providing excellent customer service. The ideal candidate will have retail experience, a positive attitude, and leadership skills. You will be responsible for managing stock processes, ensuring high standards of presentation, and engaging with the local community. This position offers 15 hours of work per week with competitive pay and a range of benefits.

Benefits

27 days holiday, rising with service

Company pension scheme

Staff discount with thousands of retailers

Access to Employee support programme

Qualifications

• Retail experience with a commercial awareness to deliver sales.
• Proven team leadership skills.
• Ability to engage with people and promote a positive atmosphere.

Responsibilities

• Drive business and achieve sales targets.
• Lead a team to deliver great customer service.
• Manage stock processes and ensure high merchandising standards.

Skills

Customer Service Experience

Previous supervisory experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Job description

Shop Supervisor (6 Month FTC)

Location: Sue Ryder Charity shop, 13 Institute Rd, Swanage BH19 1BX

Hours: 15 hours per week over 7 days

Pay: £12.36 per hour + rewards & benefits

Overview

Be there when it matters.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our Sue Ryder shop here in Swanage is a must to visit every day as new stock is put out daily, throughout the week – so you never know what surprises await you. We stock a whole range of high quality clothes, a wide range of novels for curling up with at night, or if you prefer to listen to a CD or watch a film we have those in abundance too.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Swanage shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

Responsibilities

• Using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Closing Information

Closing date: 6th Jan. Interview date: 14 Jan.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Shop accessibility – One floor, small shop – difficult to get around with a disability frame. Small step to enter from outside.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non‑binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Final Statement

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.