Shop managers

Oxfam; Waverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charitable organization is looking for a Shop Manager in Waverley. The role is pivotal in motivating teams, creating a safe working environment, and achieving business results while working closely with volunteers. Strong leadership, effective communication, and time management skills are crucial, along with a commitment to safeguarding and diversity. Candidates with excellent people skills and a passion for retail are encouraged to apply.

Qualifications

• Significant leadership experience is required.
• Capability to motivate a team and create an energised work environment.
• Ability to manage conflicting priorities effectively.

Responsibilities

• Motivate teams and create a safe work environment.
• Delegate tasks and develop volunteers.
• Foster high standards and achieve business results.

Skills

Leadership qualities and experience

Ability to build and develop a team

Strong drive to achieve results

Delegation and coaching abilities

Excellent communication skills

Time management under conflicting priorities

Resilience under pressure

Commercial awareness

IT literacy and numeracy skills

Job description

The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager's absence. Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day. Our Values and Commitment to Safeguarding Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Responsibilities

Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business. They delegate, coach and listen to their team, manage time under conflicting priorities, and demonstrate resilience to the daily pressures of the role. They are the main paid staff member, fostering an environment that enables volunteers to take on most tasks within the shop.

Qualifications

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoys working with people and has a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Ability to demonstrate resilience to the everyday pressures that come with the role.
• Excellent communication skills.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change and able to support others through it.
• Commercial awareness and judgement.
• Ability to establish and maintain successful retail processes and merchandising.
• Ability to understand and interpret basic financial reports.
• IT literacy and numeracy skills (using email systems and online resources; use and understand basic spreadsheets and word processing packages; be aware of and open to the role of social networking and e‑commerce).
• Eager and required to adhere to Oxfam's principles and values.
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Legal & EEO Requirements

All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records and terrorism finance checks. The successful candidate will be subject to extensive background checking, including a Disclosure and Barring Service (DBS) check, as the role involves unsupervised access to vulnerable groups. Oxfam is committed to protecting the rights of children and vulnerable people and ensuring a diverse workforce that reflects the communities we serve.