Shop Manager

The Air Ambulance Service; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization in Kingsthorpe seeks a creative and motivated Shop Manager. You'll oversee daily operations, manage stock, and ensure exceptional customer service while promoting an inclusive environment. This role demands experience in people management, financial understanding, and IT skills. Join a committed team that values professionalism and compassion, playing a vital part in a mission to save lives every day. Apply now to make a real impact!

Benefits

Enhanced annual leave

Life assurance

Discount schemes

Employee Assistance Programme

Qualifications

• Proven customer care skills.
• Able to demonstrate effective people management experience.
• Experience in cash handling and online stock control.

Responsibilities

• Maintain the day-to-day operation of the shop.
• Plan and manage deliveries and collections.
• Ensure an efficient back-room operation.
• Deliver budgeted sales targets and maximise profit.
• Create a store layout in line with brand guidelines.

Skills

Customer service skills

IT skills

Organizational skills

People management experience

Financial and numerical understanding

Creativity

Job description

We're on the lookout for a creative, motivated, and customer-focused Shop Manager to join the team in our Kingsthorpe Shop. If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service

What You'll Be Doing:

• Maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back‑room operation
• Delivery of budgeted sales targets and maximising profit
• Providing and promoting excellent customer service
• Creating a store layout that is in line with brand guidelines.
• Able to demonstrate effective people management experience
• Organisational skills and time management
• Ability to understand issues related to working with volunteers
• Proven customer care skills
• IT skills and business online experience
• Understanding of financial and numerical information
• Experience in cash handling and online stock control
• Creativity and flair for presenting items
• Ability to keep up with retail trends and use initiative for positive results.

At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork - and we're proud of our inclusive, supportive culture.

Whether it's supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives. The Air Ambulance Service isn't just a place to work; it's a place to build a meaningful career. Click "Apply Now" and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

Environment:

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have.

TAAS operates a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.