Shop Manager

Hope House Children's Hospices; England; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading children's charity is seeking a Shop Manager for its Chester shop. The successful candidate will manage shop operations, maximize revenue, and lead a team of volunteers. This full-time role offers a competitive salary ranging from £27,897 to £30,800 per annum along with generous benefits, including 34 days of annual leave and flexible working arrangements.

Benefits

Generous annual leave

Organisational pension scheme

Staff rewards programme

Cycle to Work Scheme

Wellbeing services

Flexible working arrangements

Great development opportunities

Qualifications

• Experience in a retail management role.
• Strong commercial acumen and leadership skills.
• Ability to analyze sales trends and implement changes.

Responsibilities

• Manage the Chester shop and its operations.
• Maximize revenue and ensure cost-effectiveness.
• Lead and train staff and volunteers.
• Process donations and maintain stock control.

Skills

Relationship building

Sales analysis

Stock management

Leadership

Customer service

Tools

Cybertill EPOS

Job description

Are you looking for your next opportunity as a Shop Manager? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in delivering ‘Our Mission’ helping every child with a life- threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Shop Manager to join our team based at Hope House Shop in Chester. You will join us on a full-time, permanent basis 37.5 hours per week (working 5 out of 7 days to include weekend working). In return, our Shop Manager will receive a competitive rate of £27,897 - £30,800 per annum (depending on experience).

Here at Hope House Children’s Hospices, we are on an exciting journey to increase our annual contribution from our retail business to £2,000,000 a year by 2030, enabling us to reach every child and family who need us.

About the Shop Manager role:

Reporting to the Area Manager, you will take responsibility for the management of our Chester shop, volunteers and customer services ensuring best representation of the charity on the high street. This support will include the processing of donations, gift aid, stock density and rotation, retail supplies and new goods, and the use of resources such as online sales to improve profitability. You will maximise revenue using your commercial flair, ensuring the operational costs of the shop are covered and a profit contribution is generated. You will take responsibility for the line management, motivation and performance of staff and volunteers, being a firm but enabling leader who sparks enthusiasm and performance.

What we are looking for in a Shop Manager:

• Initiate relationships internally and externally for the purposes of stock generation.
• Use information technology to analyse and interpret sales trends, identifying areas for improvement and successfully implementing commercial change.
• Initiate efficient stock processing systems, ensuring that stock levels are sufficient and fluid in order to achieve commercial targets. Realise the maximum value of donated goods through deploying the right sales channels.
• Manage stock control procedures to ensure new goods are receipted, located, stored and that inventory is accurate.
• Ensure Gift Aid is captured at every opportunity to optimise revenue from donations.
• Oversee recruitment and training of voluntary staff ensuring that they are trained and equipped to best represent the charity’s vision and objectives.
• Update colleagues on business performance, new initiatives and other pertinent issues so that standards for quality, customer service and health and safety are being met at all times.
• Work with the Cybertill EPOS system and observe all cash handling and recording procedures, daily banking, weekly return forms and other recording which may be required from time to time.

What we offer:

• Generous annual leave entitlement, starting at 34 days per annum with service increments
• Organisational pension scheme
• Blue Light Card and Staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Flexible working arrangements
• Great development opportunities

Closing date: 5th October 2025. Interview date: 10th October 2025 – These will take place at the Hope House Children’s Hospice in Oswestry. Second stage interview date: 15th October 2025.

The successful applicant will be subject to an enhanced disclosure from the Disclosure & Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.