Shop Manager

Paul Smith; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading independent design company in Mayfair seeks a Shop Manager to embody and demonstrate retail values, driving a high-end customer experience. The candidate will lead a team, implement strategies to exceed financial targets, and build strong relationships internally and externally. Responsibilities include defining CRM strategies and collaborating with merchandising. A passion for fashion and proven management experience in a retail environment are essential. Competitive salary and benefits offered.

Benefits

Competitive salary

Managers Bonus Scheme

Generous seasonal clothing allowance

60% discount on products

Access to sample sales

Wellbeing support

Private medical insurance

33 days annual leave plus option to buy/sell extra days

Qualifications

• High-level interest in the Paul Smith brand and fashion.
• Proven management experience in a retail environment.
• Excellent communication skills; able to build relationships.

Responsibilities

• Define and implement a CRM strategy with senior management.
• Develop strategic initiatives to exceed financial targets.
• Collaborate with buying and merchandising to optimize stock.

Skills

Leadership

Team motivation

Retail operations

Customer engagement

Visual merchandising

Job description

We have an exciting opportunity to join our Avery Row Sale Shop in Mayfair as a Manager. As a Shop Manager you should embody and demonstrate our retail values to define an iconic customer experience. You will drive, with strategic vision to achieve and exceed set financial targets and operational efficiencies. As a natural leader you will allow your team to have fun while learning about our customers, environment, and team. You will be passionate about developing them, nurturing to guide and support them to reach their full potential., Owning and driving customer experience and the service proposition to a high luxury standard.

Responsibilities

• Defining, implementing and measuring a CRM strategy; in partnership with Senior Management and the Marketing team, to build a loyal client base whilst leveraging all clienteling tools.
• Developing, implementing, and reviewing strategic and tactical initiatives to achieve and exceed set financial targets.
• Collaborating regularly with the Buying and Merchandising Departments to drive key categories, uncover opportunities and outline the most relevant stock requirements to drive excellent commercial performance.
• Inspiring excellent product knowledge, defining in store product training, and ensuring this is consistently shared with customers through storytelling to convert to sales.
• Manage stock and inventory through cycle counts and stock takes, to ensure fulfilment of sales to customers across all channels.
• Driving best practice and operational excellence whilst ensuring all relevant documents relating to payroll, team scheduling, sales reporting, HR, Facilities and Health and Safety are actioned and in line with Paul Smith policies and procedures.
• Creatively working with the Visual Merchandising team to establish the best visual presentation and retail standards.
• Collaborating with Senior Management and Press & Marketing Teams to conceive and execute store-level events and company marketing initiatives and animations to drive sales and profitability.

Qualifications

• High level interest in the Paul Smith brand; Passion for style and fashion and retail in general.
• Highly self-motivated & enthusiastic; ability to lead a team and motivate others.
• Influential and confident with the ability to deal with people at all levels; ability to build effective working relationships both internally and externally.
• Displays initiative and is creative. Flexible & adaptable, collaborative.
• Ability to be an ambassador for Paul Smith. Smart appearance and individual
• Interest and knowledge of current trends in music, arts and culture.
• Proven management experience in fashion / retail environment; skilled at increasing key performance measures and sales.
• An excellent people manager, able to coach, nurture and develop to achieve the best results within.
• Ability to drive and develop sales; ability to interpret financial sales related data.
• Experience creating best visual standards and practices in store.
• Excellent proven retail operational skills & standards. Keen eye for attention to detail.
• Previous experience with all processes including HR and Health & Safety.

Paul Smith is one of Britain s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, classic with a twist remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

Benefits

• Competitive salary
• Rewarding Managers Bonus Scheme
• Generous seasonal clothing and uniform allowance
• 60% discount on Paul Smith products
• Access to exclusive sample sales
• Wellbeing support through Retail Trust for you and your family
• Private medical insurance with VitalityHealth
• 33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.

If you like the sound of what you ve read so far, find out more about our company culture and the full list of benefits we can offer you.