Shop Cover Manager - London

Scope; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A charity organization is seeking a Shop Cover Manager in London to support retail operations across various shops. The role involves ensuring trading continuity, driving sales, and engaging with volunteers, requiring a passion for retail and experience in shop management. This position offers 35 hours per week, competitive benefits, and necessitates covering some weekends and holidays.

Benefits

35 days annual leave

Wellbeing incentives

Qualifications

• Experience running a shop or seeking a management role.
• Passion for retail and fashion.
• Ability to work with various teams.

Responsibilities

• Provide cover for shops when absent.
• Support operations and drive sales.
• Engage in stock processing and displays.
• Recruit and train volunteers.

Skills

Commercial attitude

Team player

Attention to detail

Proficient in Microsoft Office

Job description

Overview

The role: Shop Cover Manager (internally known as Divisional Support Lead) supporting Scope shops in the London area. Permanent, 35 hours per week. Includes a £1,750 allowance and a £5,000 car allowance.

Location: Supporting Scope shops based in the London area. It is essential that you can travel within this geographical area. The shops include Acton, Basildon, Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich.

This is an exciting role working closely with shop teams to enable trading when there is absence and to maintain and improve day-to-day running to maximise sales and profit.

Responsibilities

• Provide cover for Scope shops in the London area to ensure trading continues when a shop is absent.
• Support day-to-day shop operations and contribute to driving sales and profitability.
• Engage in stock generation and processing, window displays, and other retail activities as needed.
• Recruit and train volunteers to support shop operations where required.
• Collaborate with shop teams to deliver a high-quality colleague and customer experience.

About you

As Divisional Support Lead you should be passionate about retail and have a love of fashion, with experience of running a shop, or you will be seeking a management role as the next step in your career and be comfortable working closely with various shop teams.

To be successful in this role

• Have a commercial, can-do attitude and always put the customer’s needs first.
• Be a dedicated team player able to work with different retail shop teams and volunteers.
• Possess a strong work ethic and great attention to detail with a creative eye for displays.
• Be proficient in the use of Microsoft Office.

Please explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated and passionate team focused on sustainable fashion, engaging with local communities, and leading volunteers to deliver a great colleague and customer experience. This supports our aim to raise funds to deliver Everyday Equality for disabled people and their families.

Shop hours

Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is required. Our full-time hours are 35 per week, five days out of seven. Part-time hours are on a seven-day rota.

Values

Our values are: pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower colleagues to make decisions and to drive creativity, innovation, and progress with urgency.

Disabled candidates

We are a disability equality charity and welcome applications from disabled people and those with impairments, conditions, or access needs. We interview all disabled candidates who meet the essential criteria. Let us know in your application if you are applying under the Offer an Interview Scheme.

If adjustments are needed during the application process, please email [e-mail]. More information about interview adjustments is on the Scope website.

Equality, Diversity and Inclusion

Scope values Equality, Diversity and Inclusion. We encourage people from underrepresented communities to apply to bring new ideas and perspectives. We aim for a culture that is inclusive and accessible first, while maintaining high standards across all work. You can find more about our approach on the Scope website.

Benefits

• 35 days annual leave
• Wellbeing incentives and more

Full benefits package details are available on the Scope site. Please note that successful candidates will be subject to an enhanced DBS check.

How to apply

Click the apply button to create an account and complete your application form. Applications close by 11:59pm GMT on Tuesday 30 September 2025.

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