Shop Assistant

AVS Newcastle ltd; Lancashire; On-site; GBP 23,000; Full time

Job summary

A charitable organization is seeking a Shop Assistant to join their team in Poulton-le-Fylde. This role focuses on providing excellent customer service and assisting in store management. Candidates should have retail experience, strong communication skills, and a commitment to customer satisfaction. The position offers flexible working arrangements, comprehensive annual leave, and various employee benefits. If you're passionate about making a difference in your community, apply now!

Benefits

Flexible working options

36 days annual leave

Pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Previous experience of working in a retail environment.
• Strong communicator who enjoys customer interaction.
• Ability to meet targets and enhance customer satisfaction.

Responsibilities

• Assist the shop manager in running a customer-focused store.
• Create an excellent shopping environment for customers.
• Be the first point of contact for customers and operate the till.
• Sort stock and prepare items for display.

Skills

Retail experience

Customer service

Communication skills

Commercial awareness

Job description

Location: Poulton-le-Fylde

Salary: £22,932 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference? We’re on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness!

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Interested? The closing date for applications is 23.59 on Sunday 28th December 2025.

In Return For Your Commitment And Expertise, You’ll Get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.

Together, we are the world’s emergency responders.