Shop Assistant

British Red Cross; Birmingham; On-site; GBP 23,000; Full time

Job summary

A renowned charity organization in Birmingham is looking for a passionate Shop Assistant to help run a customer-focused shop and provide excellent service. The role includes assisting the shop manager, creating a positive shopping experience, and preparing stock for display. Previous retail experience and strong communication skills are essential. Great perks include annual leave and flexible working arrangements.

Benefits

36 days annual leave

Pension scheme

Flexible working

Career opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Previous experience in a retail environment.
• Confident in handling money.
• Strong communicator who enjoys meeting people.
• Commercial savvy and goal-oriented.

Responsibilities

• Assist the shop manager in running the shop.
• Create a great shopping environment for customers.
• Be the first point of contact for customers.
• Sort and prepare stock for display.

Skills

Retail experience

Customer service

Communication

Money handling

Commercial mindset

Job description

Shop Assistant

Location: Birmingham

Hours: 21 per week (£12.60 per hour)

Contract: Fixed term for 6 months

Salary: £22,932 per annum, pro rata

Are you a retail superstar who is passionate about helping make a difference? We’re on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” — Deborah, Shop Manager

What does a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

What does it take to be a successful Shop Assistant?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

The closing date for your application is 23.59 on Wednesday 8th October 2025.

In return for your commitment and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together we are the world’s emergency responders.